Front Desk & Patient Services Coordinator

Metro Physical & Aquatic Therapy; Towson (MD); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Competitive compensation

401k

Professional development opportunities

Employee discount plans

Employee Assistance Program (EAP)

Investment in employee success

Job summary

Life Fitness Physical Therapy in Owings Mills, MD is seeking a friendly Receptionist to be the first point of contact, greeting patients and visitors with professionalism while coordinating front desk operations.

You will answer calls, schedule appointments, maintain a tidy reception area, assist with basic patient care tasks as needed, process data entry, and support staff with clerical duties. Strong communication and organizational skills are essential.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year of front office or reception experience.
• Excellent verbal and written communication skills.
• Strong proficiency in Microsoft Office Suite (Word, Excel).
• Outstanding customer service and interpersonal skills.
• Proven ability to multi-task and prioritize in a fast-paced environment.
• Exceptional organizational and time management skills.
• Professional phone etiquette and experience with multi-line phone systems.
• Demonstrated attention to detail and accuracy in work.
• Basic computer literacy and ability to learn new software systems.

Responsibilities

• Greet and welcome visitors in a professional and courteous manner.
• Answer and direct incoming calls using a multi-line phone system.
• Schedule and manage appointments using electronic calendar systems.
• Maintain a clean and organized reception area.
• Coordinate with staff regarding visitor arrivals and scheduling changes.
• Assist with patient care in the clinic as needed.
• Handle basic administrative tasks including data entry and filing.
• Operate standard office equipment including copiers, printers, and scanners.
• Support other administrative staff with various clerical tasks as needed.

Skills

Front desk experience

Customer service

Multi-tasking

Communication skills

Phone etiquette

Organization

Attention to detail

Computer literacy

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Multi-line phone system

Electronic calendar systems

Job description

Life Fitness Physical Therapy in Owings Mills, MD is seeking a friendly Receptionist to be the first point of contact, greeting patients and visitors with professionalism while coordinating front desk operations.

You will answer calls, schedule appointments, maintain a tidy reception area, assist with basic patient care tasks as needed, process data entry, and support staff with clerical duties. Strong communication and organizational skills are essential.