Office Receptionist

Body Harmony Physical Therapy; New York (NY); On-site; USD 35,000 - 52,000; Full time

Job summary

Body Harmony Physical Therapy seeks a friendly Front Desk Receptionist to greet patients, check them in for appointments, and keep the front desk organized and welcoming in a busy outpatient clinic.

You will answer calls, schedule and reschedule appointments, verify insurance information, collect co-pays, and maintain accurate patient records while coordinating with therapists and staff to ensure smooth operations.

Qualifications

• High school diploma or equivalent required.
• Experience as receptionist or admin assistant, preferably in healthcare.
• Knowledge of medical terminology, insurance verification, and scheduling is a plus.
• Proficient with Microsoft Office and EMR/EHR systems.

Responsibilities

• Greet patients, check them in for appointments.
• Answer calls, schedule/reschedule appointments, manage calendar.
• Verify insurance information and collect co-pays.
• Maintain accurate patient records and update details as needed.
• Handle patient intake paperwork and ensure forms are completed.
• Communicate with therapists and staff to ensure smooth operations.
• Maintain a clean, welcoming reception area.
• Process mail and faxes.
• Follow HIPAA guidelines to protect confidentiality.

Skills

Interpersonal communication

Customer service

Multitasking

Attention to detail

Organizational skills

Calm under pressure

Professionalism

Education

High school diploma or equivalent

Tools

Microsoft Office

EMR/EHR systems

WebPT

Clinicient

Job description

Job Summary:

We are looking for a friendly, organized, and detail-oriented Front Desk Receptionist to join our physical therapy clinic. As the first point of contact for our patients, you will play a key role in creating a welcoming and professional environment while supporting daily administrative operations. This position requires excellent communication skills, the ability to multitask, and a genuine interest in patient care.

Key Responsibilities:

• Greet patients warmly and check them in for appointments
• Answer incoming calls, schedule/reschedule appointments, and manage the appointment calendar
• Verify insurance information and collect co-pays or payments at time of service
• Maintain accurate patient records and update contact or insurance details as needed
• Handle patient intake paperwork and ensure all forms are completed correctly
• Communicate professionally with physical therapists and other staff to ensure smooth clinic operations
• Maintain a clean, organized, and welcoming reception area
• Process incoming and outgoing mail and faxes
  
• Follow HIPAA guidelines to protect patient confidentiality at all times

Qualifications:

• High school diploma or equivalent required
• Prior experience as a receptionist, front desk associate, or administrative assistant (preferably in a healthcare or therapy setting)
• Knowledge of medical terminology, insurance verification, and patient scheduling is a plus
• Proficient with computer systems and basic software (Microsoft Office, EMR/EHR systems)
• Strong interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Ability to multitask and remain calm in a fast-paced environment

Hours

• Mornings - 8 am to 12 pm
• Tuesdays to Fridays

Preferred Skills:

• Experience with physical therapy or rehabilitation clinic workflows
• Familiarity with scheduling software (e.g., WebPT, Clinicient, or similar)