Front Desk Patient Navigator – Eye Care Clinic

Marion Eye Centers; Carlyle (IL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Health, dental, and vision insurance

Paid time off and holidays

401(k) retirement plan

Employee discounts on eyewear and eyec

Job summary

Marion Eye Center in Carlyle, IL is seeking a Front Desk Receptionist to be the first point of contact for patients. This on-site, full-time role manages check-in/check-out, schedules appointments, verifies insurance, collects payments, and assists clinical and optical teams with day-to-day administrative tasks.

The position requires a high school diploma or equivalent, strong communication and customer service skills, and basic computer/EHR experience.

Qualifications

• High school diploma or equivalent required.
• Previous medical office or front desk experience preferred, ophthalmology or optometry experience a plus.
• Strong communication and customer service skills.
• Excellent attention to detail and ability to multitask in a fast-paced environment.
• Basic computer skills: experience with electronic health record (EHR) systems preferred.
• Professional appearance and demeanor.

Responsibilities

• Greet patients and visitors in a courteous, professional manner.
• Check patients in and out, confirm appointments, and update demographic and insurance information in the practice management system.
• Schedule, reschedule, and confirm patient appointments for exams, procedures, and optical services.
• Verify insurance eligibility and obtain authorizations as needed.
• Collect co-pays, balances, and other payments; issue receipts and maintain accurate cash logs.
• Answer and route incoming phone calls; take detailed messages and ensure prompt follow-up.
• Maintain confidentiality and compliance with HIPAA and Marion Eye Center policies.
• Assist with scanning, filing, and maintaining patient records.
• Support doctors, technicians, and optical staff with patient flow to ensure an efficient schedule.
• Maintain a clean, organized, and professional reception area.
• Perform additional administrative duties as assigned by management.

Skills

Strong communication

Customer service

Multitasking

Attention to detail

Education

High school diploma or equivalent

Tools

Electronic Health Records (EHR)

Job description

Marion Eye Center in Carlyle, IL is seeking a Front Desk Receptionist to be the first point of contact for patients. This on-site, full-time role manages check-in/check-out, schedules appointments, verifies insurance, collects payments, and assists clinical and optical teams with day-to-day administrative tasks.

The position requires a high school diploma or equivalent, strong communication and customer service skills, and basic computer/EHR experience.