FRONT DESK

Marion Eye Centers; Pinckneyville (IL); On-site; USD 21,697 - 22,041; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) retirement plan

Employee discounts on eyewear and services

Job summary

Marion Eye Centers in Pinckneyville, IL is hiring a Front Desk Receptionist responsible for managing patient check-in, scheduling appointments, and assisting with administrative support in a fast-paced environment.

The ideal candidate should have a high school diploma, excellent communication skills, and previous experience in a medical office, preferably in ophthalmology or optometry. Benefits include competitive pay, health insurance, and a 401(k) plan.

Qualifications

• High school diploma or equivalent required.
• Previous medical office or front desk experience preferred.
• Strong communication and customer service skills.
• Excellent attention to detail and ability to multitask in a fast-paced environment.

Responsibilities

• Greet patients and visitors in a courteous, professional manner.
• Check patients in and out, confirm appointments, and update demographic and insurance information.
• Schedule, reschedule, and confirm patient appointments.
• Verify insurance eligibility and collect payments.

Skills

Communication skills

Customer service skills

Attention to detail

Multitasking

Education

High school diploma or equivalent

Tools

Electronic Health Records (EHR) systems

Job description

Front Desk Receptionist – Marion Eye Center

Location: Pinckneyville, IL 62274
Position Type: Full Time / On-Site
Hourly: $15.75 - $16.00

Position Summary

The Front Desk Receptionist serves as the first point of contact for patients at Marion Eye Center. This role is responsible for creating a welcoming, professional, and efficient environment by managing patient check‑in and check‑out, scheduling appointments, verifying insurance, collecting payments, and assisting the clinical and optical teams with day‑to‑day administrative support.

Key Responsibilities

• Greet patients and visitors in a courteous, professional manner.
• Check patients in and out, confirm appointments, and update demographic and insurance information in the practice management system.
• Schedule, reschedule, and confirm patient appointments for exams, procedures, and optical services.
• Verify insurance eligibility and obtain authorizations as needed.
• Collect co‑pays, balances, and other payments; issue receipts and maintain accurate cash logs.
• Answer and route incoming phone calls; take detailed messages and ensure prompt follow‑up.
• Maintain confidentiality and compliance with HIPAA and Marion Eye Center policies.
• Assist with scanning, filing, and maintaining patient records.
• Support doctors, technicians, and optical staff with patient flow to ensure an efficient schedule.
• Maintain a clean, organized, and professional reception area.
• Perform additional administrative duties as assigned by management.

Qualifications

• High school diploma or equivalent required.
• Previous medical office or front desk experience preferred; ophthalmology or optometry experience a plus.
• Strong communication and customer service skills.
• Excellent attention to detail and ability to multitask in a fast‑paced environment.
• Basic computer skills: experience with electronic health record (EHR) systems preferred.
• Professional appearance and demeanor.

Work Environment

• Clinic setting across Southern Illinois locations.
• Frequent interaction with patients, staff, and physicians.
• Must be able to sit, stand, and move between exam rooms and the front office as needed.

Benefits

• Competitive pay.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• 401(k) retirement plan.
• Employee discounts on eyewear and services.