Eye Care Front Desk Concierge

Marion Eye Centers Ltd; Marion (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Employee discounts

Job summary

Marion Eye Center is seeking a Front Desk Receptionist in Marion, IL. The role is on-site and full-time, handling patient check-in/check-out, scheduling, insurance verification, and payments while supporting clinical and optical teams.

The ideal candidate will have a high school diploma, strong communication skills, and experience in a medical office or ophthalmology/optometry setting. This position emphasizes HIPAA compliance and excellent customer service.

Qualifications

• High school diploma or equivalent.
• Medical office/front desk experience preferred, ophthalmology/optometry a plus.
• Strong communication and customer service skills.
• Ability to multitask in a fast-paced environment.
• Basic computer skills and familiarity with EHR systems.

Responsibilities

• Greet patients and visitors in a courteous, professional manner.
• Check patients in and out, verify appointments, and update information in the practice management system.
• Schedule, reschedule, and confirm appointments for exams, procedures, and optical services.
• Verify insurance eligibility and obtain authorizations as needed.
• Collect co-pays, balances, and other payments; issue receipts and maintain accurate logs.
• Answer and route incoming phone calls; take messages and ensure follow-up.
• Maintain confidentiality and HIPAA compliance.
• Support clinicians and staff with patient flow and administrative tasks.
• Maintain a clean, organized reception area.

Skills

Communication skills

Customer service

Attention to detail

Multitasking

EHR experience

Education

High school diploma

Tools

EHR systems

Job description

Marion Eye Center is seeking a Front Desk Receptionist in Marion, IL. The role is on-site and full-time, handling patient check-in/check-out, scheduling, insurance verification, and payments while supporting clinical and optical teams.

The ideal candidate will have a high school diploma, strong communication skills, and experience in a medical office or ophthalmology/optometry setting. This position emphasizes HIPAA compliance and excellent customer service.