Front Desk Clerk

Marion Eye Centers; Poplar Bluff (MO); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and holidays

401(k) retirement plan

Employee discounts on eyewear and services

Job summary

Marion Eye Centers is seeking a Front Desk Receptionist for their Poplar Bluff location. In this full-time position, you'll be the first point of contact for patients, responsible for managing check-in/check-out, scheduling, and assisting with administrative tasks.

Ideal candidates should have strong communication skills, attention to detail, and preferably experience in a medical setting. The role involves frequent interaction with patients and staff, ensuring smooth operations within the clinic.

This role offers a competitive pay package with additional benefits such as health insurance, paid time off, and a retirement plan.

Qualifications

• Previous medical office or front desk experience preferred.
• Ophthalmology or optometry experience is a plus.
• Professional appearance and demeanor required.

Responsibilities

• Greet patients and visitors professionally.
• Check patients in/out and manage appointment schedules.
• Collect payments and maintain cash logs.
• Assist with patient records and support clinical staff.

Skills

Strong communication and customer service skills

Attention to detail

Basic computer skills

Ability to multitask

Education

High school diploma or equivalent

Tools

Electronic health record (EHR) systems

Job description

Job Details

Job Location: Poplar Bluff, MO 63901

Position Type: Full Time (On‑Site)

Position Summary

The Front Desk Receptionist serves as the first point of contact for patients at Marion Eye Center. This role is responsible for creating a welcoming, professional, and efficient environment by managing patient check‑in and check‑out, scheduling appointments, verifying insurance, collecting payments, and assisting the clinical and optical teams with day‑to‑day administrative support.

Key Responsibilities

• Greet patients and visitors in a courteous, professional manner.
• Check patients in and out, confirm appointments, and update demographic and insurance information in the practice management system.
• Schedule, reschedule, and confirm patient appointments for exams, procedures, and optical services.
• Verify insurance eligibility and obtain authorizations as needed.
• Collect co‑pays, balances, and other payments; issue receipts and maintain accurate cash logs.
• Answer and route incoming phone calls; take detailed messages and ensure prompt follow‑up.
• Maintain confidentiality and compliance with HIPAA and Marion Eye Center policies.
• Assist with scanning, filing, and maintaining patient records.
• Support doctors, technicians, and optical staff with patient flow to ensure an efficient schedule.
• Maintain a clean, organized, and professional reception area.
• Perform additional administrative duties as assigned by management.

Qualifications

• High school diploma or equivalent required.
• Previous medical office or front desk experience preferred; ophthalmology or optometry experience a plus.
• Strong communication and customer service skills.
• Excellent attention to detail and ability to multitask in a fast‑paced environment.
• Basic computer skills: experience with electronic health record (EHR) systems preferred.
• Professional appearance and demeanor.

Work Environment

Clinic setting across Southern Illinois locations. Frequent interaction with patients, staff, and physicians. Must be able to sit, stand, and move between exam rooms and the front office as needed.

Benefits

• Competitive pay
• Health, dental, and vision insurance
• Paid time off and holidays
• 401(k) retirement plan
• Employee discounts on eyewear and services