Front Desk Patient Experience Specialist

Scrmc; Northern (KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

South Central Regional Medical Center is seeking a friendly, detail-oriented Medical Desk Clerk to join our healthcare team. You will provide administrative support, manage patient flow, and ensure a smooth, welcoming front desk experience.

Responsibilities include greeting patients, answering phones, scheduling via EMR, verifying insurance, collecting copays, and maintaining patient records with confidentiality in line with HIPAA regulations. Equal opportunity employer.

Qualifications

• 2+ years of healthcare administrative experience required.
• Ability to read, write, and understand verbal and written instructions.
• Must be able to type at least 30 words per minute and perform basic computing tasks.

Responsibilities

• Greet and check in patients in a professional, courteous manner.
• Answer multi-line phones and direct calls appropriately.
• Schedule and confirm appointments using EMR.
• Verify insurance information and collect copays or balances.
• Enter and update patient data accurately in the system.
• Maintain a clean and welcoming front desk and waiting area.

Skills

Typing 30 wpm

Basic computer skills

Verbal & written communication

Tools

EMR systems

Phone systems

Job description

South Central Regional Medical Center is seeking a friendly, detail-oriented Medical Desk Clerk to join our healthcare team. You will provide administrative support, manage patient flow, and ensure a smooth, welcoming front desk experience.

Responsibilities include greeting patients, answering phones, scheduling via EMR, verifying insurance, collecting copays, and maintaining patient records with confidentiality in line with HIPAA regulations. Equal opportunity employer.