Front Desk & Patient Experience Specialist

South Central Regional Medical Center; Laurel (MS); On-site; USD 32,000 - 45,000; Full time

Job summary

South Central Regional Medical Center in Laurel, MS, is seeking a friendly, detail-oriented Patient Experience Specialist to provide administrative support at the front desk. You will greet patients, check them in, answer phones, schedule appointments using the EMR, verify insurance, and collect co-pays.

Ideal candidates are organized, punctual, and committed to patient confidentiality and HIPAA compliance.

Qualifications

• Must be able to type 30 wpm.
• Ability to read, write and understand verbal and written instructions.
• Basic computer skills.

Responsibilities

• Greet and check in patients in a professional and courteous manner.
• Answer multi-line phones and direct calls appropriately.
• Schedule and confirm appointments using electronic medical records (EMR).
• Verify insurance information and collect co-pays or balances.
• Enter and update patient information accurately into the system.
• Maintain a clean and welcoming front desk and waiting area.
• Assist with filing, faxing, scanning, and other clerical tasks as needed.
• Ensure patient confidentiality and comply with HIPAA regulations.

Skills

Typing 30 wpm

Basic computer skills

Tools

EMR

Job description

South Central Regional Medical Center in Laurel, MS, is seeking a friendly, detail-oriented Patient Experience Specialist to provide administrative support at the front desk. You will greet patients, check them in, answer phones, schedule appointments using the EMR, verify insurance, and collect co-pays.

Ideal candidates are organized, punctual, and committed to patient confidentiality and HIPAA compliance.