Front Desk Patient Experience Specialist

Panorama Eyecare; Fort Collins (CO); On-site; USD 35,000 - 37,000; Full time

Benefits offered by this job

PTO Accruals Start at 3 Weeks

Comprehensive Medical and Dental Ins

Company Paid Optical Allowance

Company Paid Routine Eye Care

Short Term and Long-Term DisabilityIns

Educational Allowance

Generous Paid Holiday Program

401K With Company Match

Job summary

Panorama Eyecare in Fort Collins, CO is seeking a Patient Experience Representative - Front Desk to warmly greet patients, schedule appointments, and manage check-in/check-out for multiple doctors. The role emphasizes accuracy, courtesy, and efficient service in a fast-paced eyecare clinic.

You will verify insurance details, assist with basic billing inquiries, collect payments, and support patients with their questions while upholding confidentiality and professional standards.

Qualifications

• High school diploma or GED required or equivalent.
• Previous medical office experience preferred.
• Experience with scheduling software and patient check-in processes.
• Strong customer service and communication skills.
• Ability to verify insurance information and assist with basic billing queries.

Responsibilities

• Greet patients and check them in/out for multiple doctors.
• Verify insurance information and referrals; confirm appointments.
• Register patients in computer systems with accurate data.
• Answer questions per established office guidelines and policies.
• Schedule all in-office appointments and manage recalls.
• Collect payments and balance daily receipts.
• Maintain confidentiality of medical records and patient information.
• Assist patients with transportation arrangements and other needs.

Skills

Customer service

Communication

Phone etiquette

Scheduling

Confidentiality

Education

High school diploma or GED

Tools

Scheduling software

Billing/claims software

Electronic Medical Records (EMR)

Job description

Panorama Eyecare in Fort Collins, CO is seeking a Patient Experience Representative - Front Desk to warmly greet patients, schedule appointments, and manage check-in/check-out for multiple doctors. The role emphasizes accuracy, courtesy, and efficient service in a fast-paced eyecare clinic.

You will verify insurance details, assist with basic billing inquiries, collect payments, and support patients with their questions while upholding confidentiality and professional standards.