Patient Experience Representative - Front Desk

Panorama LASIK; Lakewood (CO); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

PTO 3 weeks

Medical insurance

Dental insurance

Optical allowance

Routine eye care

Disability insurance

Educational allowance

Paid holidays

401K with match

Job summary

Panorama Eyecare seeks a Patient Experience Representative to greet patients, verify insurance, schedule appointments, and manage front-desk operations. You will ensure smooth patient flow, accurate data entry, and excellent service in a busy eyecare office in Lakewood, CO.

The role requires high school education, medical office experience preferred, and CPSS certification within the first year. Compensation ranges $18-$20/hour plus benefits and growth opportunities.

Qualifications

• High school diploma or GED.
• Experience in a medical office preferred.
• CPSS certification within 3 months of 1-year anniversary.

Responsibilities

• Greet patients upon arrival and check them in/out for doctors.
• Verify patient information and insurance details and referrals.
• Register patients in the system; ensure accurate billing data.
• Answer general questions and guide patients to appropriate offices.
• Schedule all in-office appointments per recalls and reminders.
• Balance payments and explain insurance and billing policies.
• Assist with patient transportation coordination and door-to-door guidance.
• Maintain confidentiality of medical records and professional decorum.

Skills

Customer service

Scheduling appointments

Insurance verification

Phone etiquette

Data entry

Education

High school diploma or GED

Tools

Scheduling software

Billing software

Electronic health records

Job description

Description

Who We Are

At Panorama Eyecare, we are not just a team; we are a community of dedicated professionals united in our quest to provide the best eyecare anywhere. Our unflinching commitment to excellence and our core values are what make us an Employer of Choice. Join us in shaping the future of eyecare as we thrive together!

The Position:

As a Patient Experience Representative - Front Desk at Panorama Eyecare, you will play a pivotal role in our mission to deliver the best eyecare. You'll be part of a collaborative team that values Partnership, Engagement, Excellence, and Stewardship. Together, we create an environment where mutual respect is at the forefront, equipping you with the tools, training, and empowerment necessary to excel in your role.

The Role

The successful Patient Experience Representative for the front desk will contribute to the fulfillment of Panorama Eyecare’s mission statement by greeting, making appointments, and checking patients in and out for each doctor in a friendly, organized, and efficient manner. They are also responsible for facilitating smooth patient flow within the office by following established office guidelines and serving as a general information source for patients.

• Greets patients upon their arrival to the office.
• Verifies patient information and confirms insurance information and referral status/authorizations.
• Obtains and retains knowledge of insurance company participation and requirements.
• Registers patients correctly and completely in computer, providing consistency for patient listing and billing information.
• Answers general questions for patients following established guidelines.
• Prints route slip for appropriate resource to proper location.
• Schedules all in-office appointments per recalls on route slips.
• Maintains awareness of schedule and problem solves when needed.
• Collects payments from patients and correctly balances all collected monies against receipts.
• Answers questions regarding insurance billing and office financial policies.
• Generates and dispenses tokens for the Patient Portal for every patient.
• Enters recalls in computer for future appointments.
• Assists patients as needed with calling for transportation, writing checks, dialing phone numbers, etc.
• Directs patients to appropriate locations- main waiting room, optical, restrooms, ASC, etc.
• Maintains the goal of providing the highest level of customer service to patients.
• Assists in maintaining work area and reception area including making coffee, organizing magazines, picking up trash on floors…
• Basic understanding of phone etiquette, understanding how to differentiate inner-office or outer-office calls; able to transfer calls successfully to the correct department.
• Takes initiative when there is a task that needs to be completed. Does not remain idle when there is work to be done.
• Ensures confidentiality of medical records and patient information
• Other duties as assigned.

Requirements

Who You Are

• High school diploma or GED.
• Previous experience in a medical office setting preferred.
• Word processing/computer scheduling experience.
• Knowledge of typical office work environment.
• Previous customer service experience preferred.
• Achieves CPSS certification within 3 months of 1-year anniversary, and maintains certification for duration of employment in the Business Department.

Additional Job Details

• Works at our clinic location, 13772 Denver W Pkwy #100, Lakewood, CO 80401
• This is a Full-Time Position.
• Compensation for this role will be $18-$20 an hour based on experience/certification.

Our Growth Opportunities

At Panorama Eyecare, we care about our employee’s ability to grow within the company. Therefore, we have created career growth plans that allow employees the ability to work toward their professional growth. We encourage all employees to apply for internal openings they may be qualified for, and we welcome the opportunity to interview and coach employees on how to grow.

Our Employee Perks

• PTO Accruals Start at 3 Weeks
• Comprehensive Medical and Dental Insurance
• Company Paid Optical Allowance
• Company Paid Routine Eye Care
• Short Term and Long-Term Disability Insurances
• Educational Allowance
• Generous Paid Holiday Program
• 401K With Company Match

Join Our Team!

EEOC

Panorama Eyecare is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any characteristic protected by law.