Day-Shift Medical Front Desk & Scheduling Specialist

Cardiology Associates of Alabama; Fairhope (AL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Paid time off

401(k) with company match

Life insurance

AD&D insurance

Flexible spending account (FSA)

Free parking

Competitive pay

Supportive team environment

Job summary

Cardiology Associates of Alabama in Fairhope, AL, seeks a friendly Phone Operator to serve as the primary contact for patients, delivering exceptional service and accurate communication. This full-time role supports a fast-paced medical office on the Thomas Hospital campus.

The ideal candidate has prior customer service or healthcare exposure and strong communication, with a focus on professionalism and teamwork in a busy clinic setting. Training is available, and benefits are provided.

Qualifications

• Experience in customer service or healthcare preferred.
• Strong verbal and written communication skills.
• Excellent phone etiquette and interpersonal skills.
• Ability to multitask in a fast-paced medical office.

Responsibilities

• Answer incoming patient calls promptly and professionally.
• Schedule appointments and assist with patient inquiries.
• Route calls to appropriate departments and clinical staff.
• Provide accurate information regarding appointments and office procedures.
• Maintain professionalism and excellent customer service at all times.
• Document patient communication accurately.
• Collaborate with team members to improve patient experience and workflow.

Skills

Customer service

Communication

Phone etiquette

Multitasking

MS Office

Tools

Microsoft Office

Job description

Cardiology Associates of Alabama in Fairhope, AL, seeks a friendly Phone Operator to serve as the primary contact for patients, delivering exceptional service and accurate communication. This full-time role supports a fast-paced medical office on the Thomas Hospital campus.

The ideal candidate has prior customer service or healthcare exposure and strong communication, with a focus on professionalism and teamwork in a busy clinic setting. Training is available, and benefits are provided.