Patient Care Front Desk Specialist

Complete Health; Birmingham (AL); Hybrid; USD 21,000 - 27,000; Full time

Job summary

Complete Health in Birmingham, AL is seeking a friendly First Impression Receptionist for a full-time, Monday–Friday, 8am–5pm role. You will greet patients, answer calls, schedule appointments, and maintain accurate records in Athena EMR, Word, and Excel.

The position requires excellent communication, compassion, and multi-tasking to keep the front office running smoothly. Travel to other locations may be required as needed.

Qualifications

• Experience working in a medical clinic front office is preferred.
• Excellent communication may be required.
• Willingness to travel to other locations as needed.

Responsibilities

• Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
• Optimizes patients' satisfaction and appointment scheduling by scheduling appointments in person or by telephone.
• Keep patient appointments on schedule by notifying provider of patient arrival and reviewing service delivery.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Obtains revenue by recording and updating financial information; recording and collecting patient charges; handling third-party claims.

Skills

Front office experience

Medical office experience

Customer service

Multi-tasking

Communication skills

Scheduling

Attention to detail

Word processing

Excel

Tools

EMR (Athena)

Word

Excel

Job description

Complete Health in Birmingham, AL is seeking a friendly First Impression Receptionist for a full-time, Monday–Friday, 8am–5pm role. You will greet patients, answer calls, schedule appointments, and maintain accurate records in Athena EMR, Word, and Excel.

The position requires excellent communication, compassion, and multi-tasking to keep the front office running smoothly. Travel to other locations may be required as needed.