Front Desk & Patient Experience Coordinator

Precision Orthopedics & Sports Medicine; Steuart Corner (MD); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Vacation time

Sick time

CareFirst medical coverage

Dental coverage

Vision coverage

Voluntary Life coverage

Short-term Disability coverage

Tuition assistance

Job summary

Precision Orthopedics & Sports Medicine in Edgewater, MD is seeking a full-time Front Desk Receptionist to greet patients, schedule appointments, and support doctors and staff with professional, courteous service.

The ideal candidate has 1–3 years of healthcare facility experience, knowledge of HIPAA, and strong organizational and IT skills to handle multitasking in a fast-paced practice.

Qualifications

• 1–3 years of experience at a healthcare facility in a medical receptionist or front desk role preferred.
• Working knowledge of medical terminology, HIPAA regulations, ICD and CPT coding (highly preferred).
• Meticulous attention to detail with the ability to multi-task.
• Strong organizational, administrative, and planning skills.
• Ability to use discretion when working with sensitive information.
• Excellent documentation, communication, and IT skills.
• Passionate about the patient experience.

Responsibilities

• Greet and attend to patient needs in person and over the phone.
• Professionally assist doctors, staff, visitors, and patients.
• Answer all phone calls in a professional and courteous manner.
• Perform all clerical duties in relation to providing operational support to the office.
• Perform all duties within HIPAA regulations.
• Maintain confidentiality of all doctor, staff, and patient information.
• Schedule appointments between doctors and patients.
• Liaise between insurance providers, patients, and physicians.
• Assist with Community Education and/or Marketing projects for the office.
• Provide direct administrative assistance to the Practice Manager.
• Actively speak up and provide patient safety and patient experience recommendations.
• Adhere to company-wide policy and procedures.

Job description

Precision Orthopedics & Sports Medicine in Edgewater, MD is seeking a full-time Front Desk Receptionist to greet patients, schedule appointments, and support doctors and staff with professional, courteous service.

The ideal candidate has 1–3 years of healthcare facility experience, knowledge of HIPAA, and strong organizational and IT skills to handle multitasking in a fast-paced practice.