Patient Office Coordinator- Pittsburgh, PA

Cq-Partners; Pittsburgh (Allegheny County); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

competitive hourly range

paid holidays

paid time off

healthcare (paid in part by practice)

retirement plan

profit sharing

Job summary

Hearing Unlimited in the Eastern Pittsburgh area seeks an energetic and detail-oriented front office leader to create a welcoming environment for patients while ensuring smooth daily operations. You will manage incoming calls, schedule appointments, verify insurance, maintain patient records in the EHR, and support providers with professional, high-quality service during Monday–Friday, 7:30 AM to 4 PM.

Strong communication, organizational skills, and proficiency with Microsoft Office are

Qualifications

• High School Diploma or GED required; Associate degree preferred.
• Minimum of 2 years of front office experience, ideally in a medical setting.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Strong attention to detail in a fast-paced environment.
• Comfortable managing high call volumes and meeting performance metrics.

Responsibilities

• Manage incoming patient calls and maintain an organized, efficient schedule.
• Confidently handle a high volume of phone calls while delivering excellent service.
• Contact patients to confirm appointments and minimize gaps in scheduling.
• Track and report daily scheduling metrics, including adherence to company phone call performance standards.

Skills

Front desk experience

Customer service

Microsoft Office

Education

High School Diploma or GED

Associate degree preferred

Tools

Microsoft Word

Excel

Outlook

Job description

Hearing Unlimited, an established private practice in the Eastern Pittsburgh area is seeking an energetic, motivated, and detail-oriented individual to lead our front office operations. This role is key in creating a welcoming environment for patients while ensuring smooth, efficient, and high-quality daily operations.

Key Responsibilities:

• Manage incoming patient calls and maintain an organized, efficient schedule
• Confidently handle a high volume of phone calls while delivering excellent service
• Contact patients to confirm appointments and minimize gaps in scheduling
• Track and report daily scheduling metrics, including adherence to company phone call performance standards.
• Professionally handle telephone inquiries and patient requests
• Greet patients promptly and provide exceptional, quality customer service
• Maintain accurate patient records within the scheduling system with a high level of attention to detail.
• Prepare and type correspondence for providers and staff
• Oversee daily front office operations while fostering a professional, high-quality workplace
• Coordinate appointments to optimize both patient satisfaction and operational efficiency
• Create and update electronic health records (EHR) with precision and accuracy
• Verify patient insurance information thoroughly

Qualifications:

• High School Diploma or GED required; Associate degree preferred
• Minimum of 2 years of front office experience, ideally in a medical setting.
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Strong attention to detail with the ability to maintain accuracy in a fast-paced environment
• Comfortable managing high call volumes and not hesitant to answer phones
• Ability to follow and meet company phone call metrics and performance expectations
• Ability to work independently and stay organized
• Flexible and adaptable to changing environments

Preferred Skills & Attributes:

• Excellent interpersonal and customer service skills
• Strong ability to manage high call volumes while maintaining professionalism
• Strong organizational and time-management skills
• Clear and effective communication abilities
• A proactive mindset with a keen eye for detail and quality

Benefits:

• competitive hourly range
• paid holidays
• paid time off
• healthcare (paid in part by practice) after 90 days
• retirement plan
• profit sharing

Hours for the position are Monday - Friday 7:30AM - 4PM.