Front Office Coordinator

Staffing Proxy; West Newton (Westmoreland County); On-site; USD 32,000 - 52,000; Full time

Job summary

West Newton Hearing Center in West Newton is seeking a Front Office Coordinator to manage a high volume of patient calls and support daily front office operations.

As the first point of contact, you will schedule appointments, gather patient information, and act as a liaison between patients and the clinical team, delivering compassionate service in a fast-paced environment.

Qualifications

• Excellent customer service skills and outgoing personality.
• Self-motivated with the ability to exceed patient expectations.
• Exceptional communication skills.
• Ability to work independently and as part of a team.

Responsibilities

• Scheduling patient appointments to meet patient flow demand.
• Verifying and inputting patient information into the database
• Answering phone calls with excellent patient service skills
• Preparing and mailing patient correspondence, monthly information, birthday letters, cards, direct mail, etc.
• Completing insurance verification
• Following HIPAA guidelines and practice policies to maintain patient privacy

Job description

West Newton Hearing Center , a busy hearing healthcare practice, is seeking a motivated and compassionate Front Office Coordinator to manage a high volume of patient calls while supporting daily front office operations.

As the first point of contact for patients, the Front Office Coordinator plays a key role in creating a welcoming, organized experience. This role manages appointments, gathers patient information, and supports smooth day-to-day practice operations while serving as a liaison between patients and the clinical team.

Successful candidates demonstrate strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment while delivering excellent patient service.

Responsibilities

• Scheduling patient appointments to meet patient flow demand.
• Verifying and inputting patient information into the database
• Answering phone calls with excellent patient service skills
• Preparing and mailing patient correspondence, monthly information, birthday letters, cards, direct mail, etc.
• Completing insurance verification
• Following HIPAA guidelines and practice policies to maintain patient privacy
  

Qualifications

• Excellent customer service skills and outgoing personality
  
• Self-motivated with the ability to exceed patient expectations
  
• Exceptional communication skills
  
• Ability to work independently and as part of a team