Front Desk & Patient Experience Coordinator

Smile Doctors LLC; Katy (TX); On-site; USD 40,000 - 58,000; Full time

Benefits offered by this job

Competitive salary

Healthcare coverage

401(k) plan

Paid holidays

Brace discounts

Job summary

Hanis and Berriche Orthodontics in Katy, TX seeks a Front Desk Coordinator to manage patient check-in, routing calls, and scheduling, while supporting insurance verifications and administrative tasks.

You will welcome patients, present contracts, coordinate payments, and assist with practice operations to ensure a smooth patient experience throughout treatment. This role requires strong communication and organizational skills.

Qualifications

• High School Diploma or equivalent required.
• Minimum of two (2) years experience as Front Desk or People Facing Administrative role.
• Bilingual a plus, but not required.

Responsibilities

• Greet and receive customers, determine nature of visit, and notify appropriate team member(s).
• Perform various administrative duties.
• Welcome visitors and provide information about clinic features.
• Answer, screen, and route incoming calls; take messages as needed.
• Check-in and collect general information from patients on first visit.
• Notify clinicians of arrival and readiness.
• Schedule appointments for returning patients.
• Print appointment reminders and school/work excuses.
• Verify insurance information and work toward resolution.
• Present contracts and coordinate payment arrangements.

Skills

Customer relations

Verbal & written communication

Multitasking

Education

High School Diploma

Job description

Hanis and Berriche Orthodontics in Katy, TX seeks a Front Desk Coordinator to manage patient check-in, routing calls, and scheduling, while supporting insurance verifications and administrative tasks.

You will welcome patients, present contracts, coordinate payments, and assist with practice operations to ensure a smooth patient experience throughout treatment. This role requires strong communication and organizational skills.