Front Desk & Patient Experience Coordinator

Westside Children's Therapy; Illinois; On-site; USD 32,000 - 45,000; Full time

Job summary

Westside Children's Therapy is seeking a Clinic Service Coordinator to manage front desk operations, greet families, and support day-to-day clinic flow in Illinois. You will handle check-in/out, phone and email monitoring, and assist with tours for prospective families.

The role requires a high school diploma, strong communication, confidentiality, and the ability to multitask in a fast-paced healthcare setting. A welcoming, professional presence is essential for our clinic environment.

Qualifications

• High school diploma or equivalent.
• Proficiency in basic computer applications and multi-line phone systems.
• Previous experience in customer service, administrative, or front desk roles; healthcare/therapy setting preferred.
• Strong interpersonal and communication skills; ability to maintain confidentiality.
• Ability to multitask and stay organized in a fast-paced environment.

Responsibilities

• Serve as first point of contact for families, staff, and visitors; manage check-in and check-out.
• Oversee front desk operations, phone and email monitoring, and patient flow support.
• Collect, record, and reconcile time-of-service payments.
• Maintain clinic cleanliness, organization, and supply readiness.
• Coordinate with Regional Clinic Operations Manager and serve as liaison for contractors.
• Provide tours to prospective patients and families.

Skills

Interpersonal communication

Multitasking

Organization

Professionalism

Confidentiality

Phone etiquette

Education

High school diploma

Tools

Google Workspace

Job description

Westside Children's Therapy is seeking a Clinic Service Coordinator to manage front desk operations, greet families, and support day-to-day clinic flow in Illinois. You will handle check-in/out, phone and email monitoring, and assist with tours for prospective families.

The role requires a high school diploma, strong communication, confidentiality, and the ability to multitask in a fast-paced healthcare setting. A welcoming, professional presence is essential for our clinic environment.