Clinic Front Desk & Operations Coordinator

Westside Children's Therapy; Wheaton (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

Westside Children’s Therapy in Wheaton, IL is seeking a Clinic Service Coordinator to oversee front desk operations, welcome families, and coordinate communication with staff and families. You will manage check-in/check-out, phone systems, and daily patient flow while supporting payments and supply readiness.

The role requires a high school diploma and proficiency with basic computer apps and multi-line phones, with healthcare or therapy front desk experience preferred.

Qualifications

• High school diploma or equivalent.
• Proficiency in basic computer applications and multi-line phone systems.
• Prior experience in a customer service, administrative, or front desk role; healthcare or therapy setting experience strongly preferred.

Responsibilities

• Serve as the first point of contact for families, staff, and visitors, managing check-in and check-out processes.
• Oversee all front desk responsibilities, including phone management, voicemail/email monitoring, and supporting daily patient flow.
• Collect, record, and reconcile time-of-service payments (copays, self-pay, deposits).
• Maintain clinic cleanliness, organization, and supply readiness; monitor and report supply needs.
• Direct families and staff to appropriate internal resources for questions or concerns.
• Serve as an ambassador of Westside for prospective patients and families.
• Provide tours to prospective patients, families, and community members, as needed.
• Communicate the Westside Way to families, staff, and community members.
• Assist with distributing printed materials and family communications.
• Act as the on-site liaison for contractors and vendors.
• Maintain clinic security by verifying visitor identification and documentation.
• Support clinic engagement efforts and staff morale initiatives.

Job description

Westside Children’s Therapy in Wheaton, IL is seeking a Clinic Service Coordinator to oversee front desk operations, welcome families, and coordinate communication with staff and families. You will manage check-in/check-out, phone systems, and daily patient flow while supporting payments and supply readiness.

The role requires a high school diploma and proficiency with basic computer apps and multi-line phones, with healthcare or therapy front desk experience preferred.