Clinic Front Desk & Patient Flow Coordinator

Westside Children’s Therapy Inc.; Carol Stream, Northern (IL, KY); Hybrid; USD 28,000 - 33,000; Full time

Benefits offered by this job

(none stated)

Job summary

Westside Children’s Therapy Inc. in Wheaton/Carol Stream, IL is seeking a Clinic Service Coordinator to manage the front desk and support daily clinic operations.

The role involves greeting families, coordinating check-in/out, handling phones and emails, processing payments, and maintaining a welcoming, organized environment. High School diploma and healthcare/admin experience preferred.

Qualifications

• High school diploma or equivalent is required.
• Proficiency in basic computer applications and multi-line phone systems.
• Prior experience in a customer service, administrative, or front desk role; healthcare/therapy setting preferred.

Responsibilities

• Serve as the first point of contact for families, staff, and visitors, managing check-in and check-out processes.
• Oversee all front desk responsibilities, including phone management, voicemail/email monitoring, and supporting daily patient flow.
• Collect, record, and reconcile time-of-service payments (copays, self-pay, deposits).
• Maintain clinic cleanliness, organization, and supply readiness; monitor and report supply needs.
• Direct families and staff to appropriate internal resources for questions or concerns.
• Serve as an ambassador of Westside for prospective patients and families.
• Provide tours to prospective patients, families, and community members, as needed.
• Communicate the Westside Way to families, staff, and community members.
• Assist with distributing printed materials and family communications.
• Act as the on-site liaison for contractors and vendors.
• Maintain clinic security by verifying visitor identification and documentation.
• Support clinic engagement efforts and staff morale initiatives.
• Perform clerical tasks related to medical records management.

Skills

Google Workspace

Interpersonal communication

Multitasking

Confidentiality

Education

High school diploma or equivalent

Tools

Multi-line phone systems

Basic computer applications

Job description

Westside Children’s Therapy Inc. in Wheaton/Carol Stream, IL is seeking a Clinic Service Coordinator to manage the front desk and support daily clinic operations.

The role involves greeting families, coordinating check-in/out, handling phones and emails, processing payments, and maintaining a welcoming, organized environment. High School diploma and healthcare/admin experience preferred.