Front Desk & Patient Experience Coordinator

WESTSIDE CHILDRENS THERAPY INC; Wheaton (IL); On-site; USD 22,000 - 30,000; Full time

Job summary

WESTSIDE CHILDRENS THERAPY INC. seeks a Clinic Service Coordinator to manage front desk operations, greet families, and support daily patient flow.

You will handle check-in/check-out, phone management, and time-of-service payments in a welcoming clinic environment. In this role you will assist the Regional Clinic Operations Manager, coordinate communications with families and staff, and provide tours as needed.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service or front desk roles, healthcare preferred.
• Proficiency with basic computer applications and multi‑line phone systems.

Responsibilities

• Serve as the first point of contact for families, staff and visitors; manage check-in/check-out.
• Oversee front desk duties including phone management and voicemail/email monitoring.
• Collect, record and reconcile time-of-service payments (copays, self-pay, deposits).
• Maintain clinic cleanliness, organization and supply readiness; report supply needs.
• Direct families and staff to internal resources for questions or concerns.
• Provide tours to prospective patients, families and community members as needed.
• Assist with distributing printed materials and family communications.
• Act as on-site liaison for contractors and vendors and verify visitor ID.
• Support clinic engagement and staff morale initiatives.

Skills

Interpersonal communication

Multitasking

Organization

Confidentiality

Customer service

Front desk experience

Education

High School diploma or equivalent

Tools

Google Workspace

Phone systems

Job description

WESTSIDE CHILDRENS THERAPY INC. seeks a Clinic Service Coordinator to manage front desk operations, greet families, and support daily patient flow.

You will handle check-in/check-out, phone management, and time-of-service payments in a welcoming clinic environment. In this role you will assist the Regional Clinic Operations Manager, coordinate communications with families and staff, and provide tours as needed.