Clinic Experience Coordinator - Front Desk & Admin

Westside Children's Therapy; Carol Stream (IL); On-site; USD 40,000 - 52,000; Full time

Job summary

Westside Children's Therapy in Carol Stream, IL is seeking a Clinic Service Coordinator to manage front desk operations and serve as the first point of contact for families and staff. This role supports the Regional Clinic Operations Manager and ensures a welcoming, organized clinic environment.

You will handle check-in/check-out, phone and email monitoring, and assist with patient flow while coordinating resources and communications across families and staff.

Qualifications

• High school diploma or equivalent.
• Experience in customer service, front desk, or administrative role.
• Healthcare or therapy setting experience preferred.
• Strong communication and organization required.

Responsibilities

• Serve as the first point of contact for families, staff, and visitors; manage check-in and check-out.
• Oversee all front desk tasks including phone management, voicemail/email monitoring, and daily patient flow.
• Collect, record, and reconcile time-of-service payments (copays, self-pay, deposits).
• Maintain clinic cleanliness, organization, and supply readiness; monitor and report supply needs.
• Direct families and staff to internal resources for questions or concerns.
• Provide tours to prospective patients, families, and community members.
• Communicate the Westside Way to families, staff, and community members.
• Assist with distributing printed materials and family communications.
• Act as the on-site liaison for contractors and vendors.
• Maintain clinic security by verifying visitor identification and documentation.
• Support clinic engagement efforts and staff morale initiatives.
• Perform clerical tasks related to medical records management.

Skills

Front desk multitasking

Interpersonal communication

Phone systems

Education

High school diploma

Tools

Google Workspace

Job description

Westside Children's Therapy in Carol Stream, IL is seeking a Clinic Service Coordinator to manage front desk operations and serve as the first point of contact for families and staff. This role supports the Regional Clinic Operations Manager and ensures a welcoming, organized clinic environment.

You will handle check-in/check-out, phone and email monitoring, and assist with patient flow while coordinating resources and communications across families and staff.