Front Desk & Patient Concierge (Full-Time)

Prime Orthopedic Rehabilitation; Tenafly (NJ); Sur place; USD 36 000 - 48 000; Plein temps

Résumé du poste

Prime Orthopedic Rehabilitation in Tenafly, NJ, is seeking a Full-time Front Desk Staff member to greet patients, manage check-in/check-out, and answer phones on-site at our Tenafly clinic.

The role includes scheduling, verifying patient information, collecting documents, handling basic billing inquiries, and maintaining an organized reception area. Candidates should have a high school diploma and comfort with EMR/scheduling software.

Qualifications

• Strong customer service and communication skills, with the ability to interact professionally and empathetically with patients and staff.
• Proficiency in phone etiquette and receptionist duties, including managing multi-line phones, appointment scheduling, and front desk operations.
• Solid computer literacy, including use of electronic medical records, scheduling software, email, and standard office applications.
• Organizational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced clinical environment.
• Prior experience in a medical office, rehabilitation clinic, or healthcare setting is preferred.
• High school diploma or equivalent required; additional training in medical office administration is a plus.
• Reliability, punctuality, and a commitment to maintaining patient confidentiality and professional standards.

Responsabilités

• Greet patients and manage check-in and check-out processes in a professional manner.
• Schedule and confirm appointments, verify patient information, and collect necessary documentation.
• Handle basic billing inquiries and manage incoming and outgoing correspondence.
• Maintain an organized, welcoming reception area and collaborate with clinicians and staff to support operations.

Connaissances

Customer service

Phone etiquette

Computer literacy

Organization

Medical office experience

Formation

High school diploma

Outils

EMR software

Scheduling software

Office applications

Description du poste

Prime Orthopedic Rehabilitation in Tenafly, NJ, is seeking a Full-time Front Desk Staff member to greet patients, manage check-in/check-out, and answer phones on-site at our Tenafly clinic.

The role includes scheduling, verifying patient information, collecting documents, handling basic billing inquiries, and maintaining an organized reception area. Candidates should have a high school diploma and comfort with EMR/scheduling software.