Front Desk & Patient Care Specialist

Shady Grove Fertility; Lawrenceville (GA); Ibrido; USD 38.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, and vision insurance

401(k) with company match

Tuition assistance and professional发展

Descrizione del lavoro

Shady Grove Fertility in Lawrenceville, Georgia, seeks a Patient Services Representative to greet patients, manage front office, check in for appointments, and coordinate communications with clinical and billing teams.

Ideal candidates have 2+ years in an administrative role, familiarity with medical software, HIPAA knowledge, and strong communication skills to support patient care and operational efficiency.

Competenze

• High school diploma or equivalent is required.
• 2+ years previous experience in an administrative role; medical office experience preferred.
• Knowledge of medical software, terminology and procedures preferred.
• Knowledge of HIPAA Regulations preferred.
• Excellent interpersonal communication skills, and the ability to build and facilitate good working relationships with staff at all levels of organization.
• Demonstrated ability with exercising sound judgment and discretion when handling sensitive and confidential information.
• Excellent organizational skills.
• Ability to work independently, under pressure and within deadlines.
• Exceptional written and verbal communication skills and attention to detail.
• Ability to work as part of a team.
• Tech savvy.
• Flexibility and willingness to learn at all times.
• Excellent multi-tasking abilities.
• Ability to use billing systems.

Mansioni

• Greet patients and manage front office.
• Check patients in for appointments and sanitize rooms.
• Answer patient phone calls and route appropriate team.
• Register new patients into laboratory EMR.
• Send and verify consents.
• Take payments and work closely with Ovation Billing team.
• Process and fax completed lab reports results to referring physicians.
• Act as liaison between lab staff and medical team.
• Work with patients looking to transfer cryopreserved specimens and their originating clinics to collect necessary records and organize shipments.
• Assist lab staff in administrative projects.
• Perform all other duties as assigned.

Conoscenze

Interpersonal communication

Administrative experience

Medical software knowledge

HIPAA knowledge

Discretion and confidentiality

Organization

Work under pressure

Verbal and written communication

Teamwork

Tech savviness

Willingness to learn

Billing systems proficiency

Formazione

High school diploma or equivalent

Strumenti

Billing systems

Descrizione del lavoro

Shady Grove Fertility in Lawrenceville, Georgia, seeks a Patient Services Representative to greet patients, manage front office, check in for appointments, and coordinate communications with clinical and billing teams.

Ideal candidates have 2+ years in an administrative role, familiarity with medical software, HIPAA knowledge, and strong communication skills to support patient care and operational efficiency.