Patient Services & Care Experience Specialist

US Fertility; Lawrenceville (GA); Vor Ort; USD 38.000 - 52.000; Vollzeit

Benefits dieser Stelle

Medical, dental, and vision insurance

401(k) with company match

Tuition assistance and professional开发t

Performance-based bonus opportunities

Generous paid time off, paid holidays,

Life and disability benefits

Fertility Discount Program

Employee wellness and recognition

Zusammenfassung

US Fertility in Georgia is seeking a Patient Services Representative to join the Lawrenceville location. You will greet patients, manage front office tasks, check in for appointments, answer calls, and coordinate with the Ovation Billing team to process payments, while delivering compassionate care.

You will collaborate with more than 200 physicians nationwide, support lab staff, and help transfer records when needed.

Qualifikationen

• High school diploma or equivalent is required.
• 2+ years previous experience in an administrative role; medical office experience preferred
• Knowledge of medical software, terminology and procedures preferred
• Knowledge of HIPAA Regulations preferred
• Excellent interpersonal communication skills, and the ability to build and facilitate good working relationships with staff at all levels of organization
• Demonstrated ability with exercising sound judgment and discretion when handling sensitive and confidential information
• Excellent organizational skills
• Ability to work independently, under pressure and within deadlines
• Exceptional written and verbal communication skills and attention to detail
• Ability to work as part of a team
• Tech savvy
• Flexibility and willingness to learn at all times
• Excellent multi-tasking abilities
• Ability to use billing systems

Aufgaben

• Greet patients and manage front office
• Check patients in for appointments and sanitize rooms
• Answer patient phone calls and route appropriate team
• Register new patients into laboratory EMR
• Send and verify consents
• Take payments and work closely with Ovation Billing team
• Process and fax completed lab reports results to referring physicians
• Act as liaison between lab staff and medical team
• Work with patients looking to transfer cryopreserved specimens and their originating clinics to collect necessary records and organize shipments
• Assist lab staff in administrative projects
• Perform all other duties as assigned

Kenntnisse

Administrative experience

Medical office experience

HIPAA knowledge

Interpersonal skills

Attention to detail

Billing systems

Ausbildung

High school diploma or equivalent

Tools

EMR systems

Jobbeschreibung

US Fertility in Georgia is seeking a Patient Services Representative to join the Lawrenceville location. You will greet patients, manage front office tasks, check in for appointments, answer calls, and coordinate with the Ovation Billing team to process payments, while delivering compassionate care.

You will collaborate with more than 200 physicians nationwide, support lab staff, and help transfer records when needed.