Front Desk & Patient Care Coordinator (Ophthalmology)

Socket.dev; MIDDLETOWN (OH); On-site; USD 20,664,000 - 27,552,000; Full time

Benefits offered by this job

Full Benefits Package - Medical,Vision

401k + Employer Matching

Paid Time Off (PTO) and Paid Holidays

Paid Maternity Leave

Competitive Base Pay

Employee Discounts

Job summary

EyeCare Partners seeks a Patient Coordinator in Middletown, OH to be the first point of contact for patients, ensuring a positive visit experience. You will perform essential administrative tasks to create a smooth check-in/out flow and support the clinic team.

The role requires strong customer service, teamwork, and the ability to handle multiple tasks in a busy medical office environment. Daily duties include phone reception, payment processing, and patient flow management.

Qualifications

• Minimum required: High school diploma or GED.
• Minimum required: One year of related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Provide exceptional customer service during every patient encounter (in person or via phone).
• Answer phones (both external and internal); assure prompt, courteous service at all times.
• Practice urgency at all times with patients' time, as well as Doctor's time and schedule.
• Manage patient flow in the office.
• Knowledge of common fees charged for common visits and collect correct payments.
• Complete daily reconciliations / close day / countdown cash drawer.
• General office duties and cleaning to be assigned by manager.

Skills

Professional demeanor

Strong customer service

Initiative

Team-oriented

Patient-focused

Time management

Adaptability

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

EyeCare Partners seeks a Patient Coordinator in Middletown, OH to be the first point of contact for patients, ensuring a positive visit experience. You will perform essential administrative tasks to create a smooth check-in/out flow and support the clinic team.

The role requires strong customer service, teamwork, and the ability to handle multiple tasks in a busy medical office environment. Daily duties include phone reception, payment processing, and patient flow management.