Front Desk & Patient Care Coordinator

Metro-Physical-; North New Hyde Park (NY); On-site; USD 23,000 - 28,000; Full time

Job summary

Metro Physical & Aquatic Therapy in New York is seeking a Clinic Support Associate to handle front desk operations, patient check-ins, and basic assistance to clinicians. The role supports patient flow, scheduling, data entry, and contact with physicians to obtain prescriptions and Plans of Care.

The position offers a Monday–Friday schedule with opportunities to learn and grow within a fast-growing, multidisciplinary therapy practice.

Qualifications

• High school diploma or GED is required.
• One year of medical office experience preferred.
• One year of customer service experience preferred.
• Proficiency in Google Suite is required.
• Strong communication skills and the ability to interact professionally with customers, co-workers, and management.
• Ability to work effectively within a team and manage time efficiently.
• Ability to observe, evaluate, and record patients' conditions.
• Ability to work independently under tight deadlines in a fast-paced environment.

Responsibilities

• Greets and welcomes patients and visitors and checks them in.
• Delivers high level of customer service and optimizes provider time.
• Manages scheduling operations and maximizes provider availability and treatment room usage.
• Maintains on-time patient flow and notifies clinicians of delays.
• Receives and processes incoming faxes promptly.
• Performs data entry into the EMR system with patient details and plans.
• Generates reports and logs with a high level of accuracy.
• Tallies co-pays and manages payments from patients.
• Sets up new and returning patient cases in Theraoffice and verifies information.
• Contacts physicians for updated prescriptions and Plans of Care.
• Assists patients during therapy and educates on equipment use and exercises.
• Maintains confidentiality and HIPAA compliance.
• Keeps the clinic clean and organized and performs light cleaning duties.
• Answers calls from physicians, hospitals, and patients.
• Maintains PT supplies inventory and orders as needed.
• Performs other duties to support clinic operations.

Skills

Customer service

Communication skills

Teamwork

Time management

Organizational skills

Education

High school diploma or GED

Tools

EMR systems

Google Suite

Job description

Metro Physical & Aquatic Therapy in New York is seeking a Clinic Support Associate to handle front desk operations, patient check-ins, and basic assistance to clinicians. The role supports patient flow, scheduling, data entry, and contact with physicians to obtain prescriptions and Plans of Care.

The position offers a Monday–Friday schedule with opportunities to learn and grow within a fast-growing, multidisciplinary therapy practice.