Patient-Focused Medical Front Desk & Admin Support

Integrated Health of Southern Illinois; Harrisburg (IL); Hybrid; USD 23,000 - 29,000; Full time

Job summary

Integrated Health of Southern Illinois in Harrisburg, IL is seeking a Medical Receptionist / Administrative Support to greet patients, handle check-in/check-out, collect payments, and keep the front desk organized. The role shares front-desk coverage with another receptionist and involves assisting CSR and administrative tasks during non-front-desk hours.

Candidates should have a high school diploma, 1+ year healthcare admin experience preferred, and proficiency with Microsoft Word and Excel;

Qualifications

• High School Diploma or equivalent required.
• 1+ year of medical receptionist or healthcare administrative experience preferred.
• Customer service experience in a healthcare setting preferred.
• Proficiency in Microsoft Word and Excel.
• Experience with Electronic Health Records (EHR) preferred.

Responsibilities

• Greet and assist patients and visitors professionally and warmly.
• Verify and update patient demographic information at each visit.
• Collect co-payments or balances owed.
• Schedule follow-up appointments as needed.
• Obtain patient authorization for medical record releases in accordance with HIPAA.
• Maintain cleanliness and organization of the waiting area and front desk.
• Support the CSR team with patient communication and administrative tasks.
• Help ensure voicemail and messages are addressed timely.
• Assist with gathering and updating patient information in EMR.
• Address routine patient concerns and elevate as needed.
• Maintain organized workflows and professional workspaces.
• Cross-train in other administrative areas to support clinic workflow.

Skills

Customer service

HIPAA compliance

Teamwork

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Integrated Health of Southern Illinois in Harrisburg, IL is seeking a Medical Receptionist / Administrative Support to greet patients, handle check-in/check-out, collect payments, and keep the front desk organized. The role shares front-desk coverage with another receptionist and involves assisting CSR and administrative tasks during non-front-desk hours.

Candidates should have a high school diploma, 1+ year healthcare admin experience preferred, and proficiency with Microsoft Word and Excel;