Front Desk & Patient Care Concierge

Paycom - ATS; Greensboro (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Cornerstone Care is seeking a Healthcare Receptionist to join our team. The role includes greeting patients professionally, answering questions, coordinating scheduling, and maintaining patient records while assisting with payments.

Based at our Southwestern PA locations, you will support billing, verify insurance when needed, and help ensure smooth office operations and outstanding patient service for diverse communities.

Responsibilities

• Greets patients professionally and timely both in person and on the phone.
• Answers patient questions or properly refers to appropriate staff.
• Optimizes provider schedules and patient satisfaction with efficient scheduling and follows outlined scheduling protocols.
• Notifies providers and/or clinical team of patient arrivals and effectively communicates essential patient details to clinical team.
• Decreases patient anxieties by effectively explaining wait times and visit expectations.
• Maintains patient accounts by obtaining, recording, and updating personal, demographic, and financial information.
• Collects and processes patient payments for services.
• Assists patients with billing questions, registration forms, sliding fee and other service applications.
• Verifies insurance eligibility and benefits.
• Selects appropriate insurance for visit type.
• Obtains authorization for services, when appropriate.
• Enters treatment charges and encounter adjustments and schedules follow up appointments to finalize visit.
• Retrieves outside records to update patient charts for clinical teams.
• Scans and files registration forms, insurance cards, and various clinical information into patient’s electronic health record.
• Balances daily payments and prepares bank deposits.

Job description

Cornerstone Care is seeking a Healthcare Receptionist to join our team. The role includes greeting patients professionally, answering questions, coordinating scheduling, and maintaining patient records while assisting with payments.

Based at our Southwestern PA locations, you will support billing, verify insurance when needed, and help ensure smooth office operations and outstanding patient service for diverse communities.