Front Desk Patient Access Specialist

umiami; Town of Florida (NY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Tuition remission

Job summary

The University of Miami Health System invites applications for a full-time Patient Access Associate (On-Site) who greets visitors, answers calls, and directs inquiries within the department. You will interface with clinical staff and patients, ensuring timely information and a welcoming experience.

This on-site role supports a professional, courteous environment while handling administrative tasks, maintaining records, and upholding department protocols and university policies.

Qualifications

• High School diploma or equivalent.
• No previous experience required.
• Ability to communicate effectively in both oral and written form.
• Ability to handle difficult and stressful situations with professional composure.
• Ability to maintain effective interpersonal relationships.

Responsibilities

• Greets visitors to the department and directs them to their requested destination.
• Answers incoming calls and places outgoing calls with exceptional customer service.
• Responds to general questions and forwards non-routine requests to appropriate staff.
• Assists with general administrative tasks such as sorting mail and troubleshooting equipment.
• Maintains department directories and visitation logs.
• Maintains a tidy and clean reception area.
• Places orders for department supplies as requested by leadership.
• Projects a professional appearance and welcoming demeanor.
• Adheres to University policies and safeguards assets.

Skills

Excellent communication

Customer service

Interpersonal skills

Problem solving

Judgment and decision making

Time management

Ability to work under pressure

Education

High School diploma or equivalent

Job description

The University of Miami Health System invites applications for a full-time Patient Access Associate (On-Site) who greets visitors, answers calls, and directs inquiries within the department. You will interface with clinical staff and patients, ensuring timely information and a welcoming experience.

This on-site role supports a professional, courteous environment while handling administrative tasks, maintaining records, and upholding department protocols and university policies.