Night-Shift Patient Access Specialist - Welcoming Front Desk

University of Miami; United States; On-site; USD 32,000 - 45,000; Full time

Job summary

The University of Miami Health System is seeking a Patient Access Representative 1 (On-Site) to warmly welcome visitors, answer questions, and route inquiries to the appropriate staff. This on-site position requires professionalism, strong communication, and a courteous demeanor in a busy healthcare environment.

Shifts are nights, 11:00 PM to 7:30 AM, with alternating weekend coverage. Responsibilities include greeting guests, answering and transferring calls, maintaining reception areas, and

Qualifications

• High School diploma or equivalent.
• Minimum 1 year of relevant experience.
• General knowledge of office procedures and operations.
• Skill in data entry with minimal errors.
• Ability to communicate effectively in both oral and written form.
• Skill in completing assignments accurately and with attention to detail.
• Ability to process and handle confidential information with discretion.

Responsibilities

• Greets visitors and directs them to their destination.
• Answers incoming calls and places outgoing calls with excellent service.
• Responds to general questions; forwards non-routine requests to staff.
• Assists with admin tasks—sorting mail, faxes, troubleshooting equipment.
• Maintains department directories and visitation logs.
• Keeps reception area clean and orderly.
• Places orders for department supplies as requested.
• Projects a professional appearance and welcoming demeanor.
• Adheres to university policies and safeguards assets.

Skills

Customer service

Communication skills

Data entry

Attention to detail

Confidential information handling

Education

High School diploma or equivalent

Job description

The University of Miami Health System is seeking a Patient Access Representative 1 (On-Site) to warmly welcome visitors, answer questions, and route inquiries to the appropriate staff. This on-site position requires professionalism, strong communication, and a courteous demeanor in a busy healthcare environment.

Shifts are nights, 11:00 PM to 7:30 AM, with alternating weekend coverage. Responsibilities include greeting guests, answering and transferring calls, maintaining reception areas, and