Front Desk & Patient Access Specialist

Cambridge Health Alliance; Cambridge (MA); On-site; USD 35,000 - 45,000; Full time

Job summary

Cambridge Health Alliance seeks a Receptionist to provide welcoming, efficient front desk support within our Healthcare & Medical Services administration team. Based in our community clinics, you will greet and check in patients, verify insurance and demographics, manage multi-line phones, schedule appointments, and maintain accurate records in the EHR.

You’ll coordinate with clinical staff to support smooth patient flow while upholding HIPAA standards in a mission-driven, equity-focused

Qualifications

• Experience greeting and checking in patients.
• Ability to verify insurance and demographics.
• Experience handling multi-line phones.
• Ability to use EHR for records management.
• Knowledge of HIPAA standards and patient privacy.

Responsibilities

• Greet and check in patients.
• Verify insurance and demographics.
• Manage multi-line phone system.
• Schedule appointments.
• Maintain accurate records in the EHR.
• Coordinate with clinical staff to support patient flow.
• Uphold HIPAA standards.

Skills

Customer service

Multitasking

HIPAA compliance

Phone etiquette

Tools

EHR system

Microsoft Office

Job description

Cambridge Health Alliance seeks a Receptionist to provide welcoming, efficient front desk support within our Healthcare & Medical Services administration team. Based in our community clinics, you will greet and check in patients, verify insurance and demographics, manage multi-line phones, schedule appointments, and maintain accurate records in the EHR.

You’ll coordinate with clinical staff to support smooth patient flow while upholding HIPAA standards in a mission-driven, equity-focused