Front Desk & Patient Access Coordinator

Hanger, Inc.; Columbus (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401k retirement plan

Paid holidays

Parental bonding leave

Employee referral bonus

Mentorship programs

Job summary

Hanger, Inc. in Columbus, OH seeks a friendly front desk receptionist to ensure a seamless experience for patients, staff, and referral sources by managing front office operations efficiently.

The ideal candidate will have a background in receptionist or medical front office work with strong communication skills and computer proficiency. The role involves patient check-in and intake, collecting payments, scheduling follow-ups, and maintaining accurate electronic health records.

Qualifications

• High school diploma or equivalent combination of education and experience required.
• Less than one year of customer service, administrative or related experience required.
• Experience in a receptionist position or experience with medical front office procedures preferred.
• Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures.
• Talent Sorter assessment will be administered as part of the selection process.

Responsibilities

• Greet and assist patients at the front desk, provide information on wait times, and address inquiries.
• Verify and update patient demographics and insurance during check-in; handle walk-in registrations.
• Collect patient payments, including deductibles, copays, and coinsurance at the front desk.
• Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
• Serve as a liaison for clinic services, patient experience programs, support groups, and other resources.
• Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information.
• Maintain accurate and complete electronic health records for all patients.

Skills

Interpersonal communication

Oral communication

Written communication

Computer proficiency

Front desk experience

Medical front office

Education

High school diploma or equivalent

Tools

Windows OS

Email

Office equipment

Fax machine

Calculator

Postage meter

Job description

Hanger, Inc. in Columbus, OH seeks a friendly front desk receptionist to ensure a seamless experience for patients, staff, and referral sources by managing front office operations efficiently.

The ideal candidate will have a background in receptionist or medical front office work with strong communication skills and computer proficiency. The role involves patient check-in and intake, collecting payments, scheduling follow-ups, and maintaining accurate electronic health records.