Director of Patient Access & Front Desk Operations

Horizon Health Corporation; Washington (District of Columbia); In loco; USD 120.000 - 180.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive pay

Generous paid time off

Medical/dental/vision plans

401(k) with company match

Stock plan

SoFi student loan refinancing program

Educational assistance and development

Career advancement opportunities

Descrizione del lavoro

Horizon Health Corporation through Capital Medical Group | Independence Physician Management (IPM), a UHS subsidiary, seeks a Director of Front Desk Operations in Washington, DC onsite. You will oversee patient-access services at 25 entry points, lead two Senior Managers, and drive standardized, efficient, patient-centered registration, scheduling, and insurance workflows.

The role requires a healthcare admin degree and 7+ years in patient access with 5+ years of leadership, plus EPIC

Competenze

• Bachelor’s degree required in healthcare administration, business, or related field.
• Seven years of progressively responsible experience in patient access, front-desk operations, ambulatory practice management, revenue cycle, or healthcare operations.
• At least five years of leadership experience, including managing managers or leaders over multiple teams or locations.
• Experience standardizing operations across a complex, multi-site healthcare environment.
• Strong knowledge of patient registration, insurance eligibility, scheduling, referrals, authorizations, and front-end revenue-cycle processes.
• Experience using an electronic health record and practice-management system (EPIC).

Mansioni

• Provide strategic direction and operational oversight for front-desk and patient-access services across 25 entry points.
• Lead, coach, and evaluate two Senior Managers of Patient Access with clear goals and performance expectations.
• Develop a consistent operating model considering diverse specialty requirements.
• Translate priorities into measurable patient-access objectives and improvements.
• Promote accountability, collaboration, professionalism, and continuous improvement.
• Serve as primary leadership resource for escalated front-desk matters.
• Review staffing requests and allocate based on volume and priorities.
• Develop succession plans and leadership development opportunities.
• Ensure performance issues are addressed per policies.

Conoscenze

Strategic leadership

Staff coaching

Operations standardization

Performance analysis

Communication

Formazione

Bachelor’s degree in healthcare administration, business administration, management, or a related field

Strumenti

EPIC

Descrizione del lavoro

Horizon Health Corporation through Capital Medical Group | Independence Physician Management (IPM), a UHS subsidiary, seeks a Director of Front Desk Operations in Washington, DC onsite. You will oversee patient-access services at 25 entry points, lead two Senior Managers, and drive standardized, efficient, patient-centered registration, scheduling, and insurance workflows.

The role requires a healthcare admin degree and 7+ years in patient access with 5+ years of leadership, plus EPIC