Front Desk & Operations Supervisor – Mental Health Center

Middlesex County; Perth Amboy (NJ); On-site; USD 42,000 - 64,000; Full time

Job summary

The George J. Otlowski, Sr. Center for Mental Health Care in Perth Amboy, NJ is seeking a full-time Office Supervisor to oversee daily administrative and clerical operations, including front desk, scheduling, registration and communications.

You will supervise clerical staff, ensure accurate records, privacy compliance, and seamless coordination with clinical, billing and leadership teams to maintain a high standard of care and service for clients.

Responsibilities

• Plans and supervises front desk, Medical Unit, scheduling, registration, phones, and related clerical ops.
• Supervises and coaches front desk and clerical staff, assigns work, and conducts performance oversight.
• Ensures timely, respectful, confidential assistance from initial contact through check-out and follow-up.
• Establishes workflows for accurate scheduling, registration, insurance data, records routing, and cross-program communication.
• Coordinates with clinical, billing, QA, security, and leadership to remove access barriers and resolve operations.
• Monitors desk performance, staffing, client concerns, workflows, and delays; recommends and implements improvements.
• Protects client privacy and ensures adherence to policies, rights, and federal/state rules.
• Responds to urgent or unsafe situations by following procedures and obtaining needed clinical or security support.
• Performs other admin or supervisory duties as assigned by the Administrative Director.
• Supports the Center's structure, mission, vision and values in meeting goals.
• Responds promptly to clients' administrative needs with compassion.
• Is a team player with cooperative disposition with internal and external partners.
• Collaborates and communicates up, down and sideways to ensure seamless care and a harmonious work environment.
• Demonstrated ability to work respectfully with clients.

Job description

The George J. Otlowski, Sr. Center for Mental Health Care in Perth Amboy, NJ is seeking a full-time Office Supervisor to oversee daily administrative and clerical operations, including front desk, scheduling, registration and communications.

You will supervise clerical staff, ensure accurate records, privacy compliance, and seamless coordination with clinical, billing and leadership teams to maintain a high standard of care and service for clients.