Mental Health Clinic Office Supervisor

Middlesex County, New Jersey; William Dunlap Homes (NJ); On-site; USD 62,000 - 68,000; Full time

Benefits offered by this job

Competitive benefits

Pension plan

On-site wellness programs

Job summary

The George J. Otlowski, Sr. Center for Mental Health Care in Perth Amboy, NJ is seeking a full-time Office Supervisor to oversee daily administrative and operational functions of the center's clerical staff.

The role reports to the Administrative Director and follows a Monday–Friday schedule from 8:30am to 4:15pm. Key duties include supervising front desk and medical unit operations, coaching staff, ensuring compliant, confidential service from intake to checkout, and coordinating with clinical

Qualifications

• Minimum six (6) years of supervisory experience.
• Administrative experience in a medical office preferred.
• Demonstrated experience directing, assigning, training, and evaluating clerical or front desk staff.

Responsibilities

• Plans, organizes, supervises, and coordinates front desk and clerical operations.
• Provides direct administrative supervision and coaching to clerical staff.
• Ensure timely, respectful, confidential assistance from initial contact through check-out.
• Establishes standardized workflows for scheduling, registration, and records routing.
• Collaborate with clinical, billing, and leadership staff to resolve operational concerns.
• Monitor front desk performance data and staffing coverage; implement improvements.
• Protect client privacy and adhere to policies and federal/state requirements.
• Respond to urgent situations following established procedures.
• Train new staff and conduct performance evaluations.
• Oversee check-in process and verify demographics, insurance, and fees.

Skills

Staff supervision

Coaching and training

Communication and customer service

Compliance and confidentiality

Education

Bachelor’s degree in Healthcare Administration/Business/Management

High School Diploma or equivalent

Tools

Electronic Health Records (EHR) systems

Scheduling/registration systems

Telephone systems

Microsoft Office (Word, Excel)

Job description

The George J. Otlowski, Sr. Center for Mental Health Care in Perth Amboy, NJ is seeking a full-time Office Supervisor to oversee daily administrative and operational functions of the center's clerical staff.

The role reports to the Administrative Director and follows a Monday–Friday schedule from 8:30am to 4:15pm. Key duties include supervising front desk and medical unit operations, coaching staff, ensuring compliant, confidential service from intake to checkout, and coordinating with clinical