Front Desk Lead - Patient Experience & Office Ops

ONS MSO LLC; City of Poughkeepsie (NY); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive Compensation

Generous PTO

Health insurance

Dental

Vision

401(k)

Growth opportunities

Dynamic environment

Job summary

Spire Orthopedic Partners is seeking a skilled Medical Office Receptionist to support front desk operations across our New York sites. You will greet patients, balance cash, verify day-end processes, and assist with insurance guidelines and billing slips to ensure smooth patient flow.

You will coordinate with the Office Manager and clinical staff, address delays, and help implement new policies. A customer-service mindset and MS Office proficiency are essential for success in this role.

Qualifications

• High school diploma or equivalent required.
• 2 years’ experience in a Medical Office desired.
• Excellent customer service and verbal and written communication skills.
• Must be organized and detail oriented.
• Insurance, billing, computer experience and working knowledge of MS Office strongly desired.

Responsibilities

• Monitor reception/front desk staff.
• Communicate with Office Manager about staff disciplinary issues and with the Director as needed.
• Communicate with clinical staff about potential delays.
• Manage front office supply stock and order replenishments with Office Manager approval.
• Guide office staff on new policies/procedures.
• Monitor policy adherence and report concerns to leadership.
• Handle urgent physician and patient complaints.
• Greet patients and office guests.
• Print and verify day end review; review billing slips at checkout.
• Submit daily billing slips and balance receipts against the TOS report.
• Enter payments for medical records requests; open/close office around hours.
• Assist patients and families with requests; educate on insurance guidelines.
• Coordinate rescheduling of appointments; notate cancellations.
• Perform other duties as assigned.

Skills

Customer service

Verbal communication

Written communication

Organized

Attention to detail

MS Office

Billing

Medical office

Insurance knowledge

Front desk

Education

High school diploma or equivalent

Tools

MS Office

Job description

Spire Orthopedic Partners is seeking a skilled Medical Office Receptionist to support front desk operations across our New York sites. You will greet patients, balance cash, verify day-end processes, and assist with insurance guidelines and billing slips to ensure smooth patient flow.

You will coordinate with the Office Manager and clinical staff, address delays, and help implement new policies. A customer-service mindset and MS Office proficiency are essential for success in this role.