Front Desk Operations Manager

Workstream; Sheridan (WY); On-site; USD 35,000 - 55,000; Full time

Job summary

Days Inn by Wyndham Sheridan is seeking a Front Desk Manager to oversee the front office and guest services, leading a team to deliver exceptional guest experiences from arrival to departure. The role focuses on staff supervision, scheduling, and maintaining service quality while maximizing guest satisfaction and revenue.

The candidate will manage check-in/check-out processes, handle guest inquiries, and address escalated issues, ensuring smooth operations across shifts and departments within a

Qualifications

• High School diploma or equivalent required.
• Minimum 1 year supervisory/management experience in front desk or high-volume service.
• Proficiency with PMS (ChoiceAdvantage, Jonas Chorum) and MS Office software.

Responsibilities

• Lead and supervise front desk agents and night auditors to maintain service standards.
• Recruit, hire, train, schedule, and evaluate staff performance.
• Manage training programs for front office staff on skills and safety.
• Prepare departmental schedules and control labor costs within budget.
• Oversee check-in/check-out, guest inquiries, and quality control.

Skills

Leadership

Customer service

Communication

Time management

Education

High School diploma or equivalent

Tools

ChoiceAdvantage

Jonas Chorum

Microsoft Office

Job description

Days Inn by Wyndham Sheridan is seeking a Front Desk Manager to oversee the front office and guest services, leading a team to deliver exceptional guest experiences from arrival to departure. The role focuses on staff supervision, scheduling, and maintaining service quality while maximizing guest satisfaction and revenue.

The candidate will manage check-in/check-out processes, handle guest inquiries, and address escalated issues, ensuring smooth operations across shifts and departments within a