Front Desk Operations Leader | Guest Experience

Hyat; Findlay Township (PA); On-site; USD 52,000 - 65,000; Full time

Job summary

Hyat is seeking a Front Office Manager in Pittsburgh, PA to oversee the front desk and guest services, ensuring a welcoming and professional environment. You will lead daily operations, train staff, and coordinate with other departments to resolve issues and optimize service delivery.

Required are 3+ years in front office roles with supervisory responsibilities, strong PMS knowledge, and excellent communication.

Qualifications

• Minimum of 3 years experience in front office operations within the hospitality industry, including supervisory responsibilities.
• Strong knowledge of front office procedures, reservation systems, and customer service best practices.
• Excellent communication and interpersonal skills to interact effectively with guests, staff, and management.
• Proficiency in using property management systems (PMS) and Microsoft Office Suite.

Responsibilities

• Supervise and coordinate front desk staff activities, including scheduling, training, and performance management.
• Ensure prompt, courteous, and efficient service to all guests and visitors, addressing inquiries and resolving complaints effectively.
• Manage reservations, check-in/check-out processes, and billing procedures to maintain accuracy and efficiency.
• Collaborate with housekeeping, maintenance, and other departments to ensure guest needs are met and operational issues are resolved.
• Monitor front office operations to ensure compliance with company policies, safety standards, and quality benchmarks.
• Prepare and analyze daily, weekly, and monthly reports related to front office performance and guest feedback.
• Implement and maintain front office systems and technology to streamline operations and improve service delivery.

Skills

Front office operations

Supervisory experience

Excellent communication

Interpersonal skills

Education

Bachelor's degree in hospitality management

Tools

PMS

Microsoft Office Suite

CRM systems

Job description

Hyat is seeking a Front Office Manager in Pittsburgh, PA to oversee the front desk and guest services, ensuring a welcoming and professional environment. You will lead daily operations, train staff, and coordinate with other departments to resolve issues and optimize service delivery.

Required are 3+ years in front office roles with supervisory responsibilities, strong PMS knowledge, and excellent communication.