Front Desk Operations Lead — Clubwide Experience

Summit Athletic Club; St. George (VT); On-site; USD 19,000 - 28,000; Full time

Job summary

Summit Athletic Club in Vermont is seeking a Front Desk Assistant Manager to help lead the front desk team and keep the club clean, organized, welcoming, and on track. You will assist with day-to-day operations, supervise staff, and support managers across events and initiatives.

The role requires reliability, organization, initiative, and strong communication skills to ensure high-quality member experiences.

Qualifications

• Reliable and responsible
• Highly organized and detail-oriented
• Comfortable taking initiative and solving problems
• A strong communicator who works well with both team members and managers
• Able to follow through and make sure tasks actually get completed
• Friendly, professional, and approachable
• Comfortable multitasking in a busy front desk environment
• Willing to step in and help wherever needed
• Someone who takes pride in keeping the club clean, organized, and member-ready

Responsibilities

• Complete club walk-arounds, shift checklists, equipment checks, and weekend audits
• Keep the front desk, tanning rooms, backstock closet, and club areas clean, organized, stocked, and ready for members
• Restock club supplies, Summit apparel, class schedules, forms, and other front desk materials
• Check emails and communicate important reminders to the team and department managers
• Help identify and solve problems and follow up on items that need to be completed
• Support other managers with projects, events, holiday decorating, and front desk meetings
• Answer questions and provide support to the front desk team
• Help with first-day trainings, including uniforms, packets, and handbooks
• Make sure the team is prepared for clinics, events, and other club activities
• Monitor the maintenance and technology logs and follow up on issues that need to be resolved
• Help troubleshoot POS drops, clock-in iPads, waiver iPads, and other front desk technology
• Manage lost and found, including taking items to the DI when needed
• Maintain locker services, including clean-outs and name tags
• Update zone cards and track missing cards
• Update VIP cards at Sunset
• Ensure pickleball and aquatics charges are being processed correctly at River
• Check folders, paperwork, signage, and bulletin boards and remove outdated information
• Complete expense forms and other administrative tasks
• Make sure comment cards are sent to upper management when full
• Help keep the front desk team informed about what’s happening throughout the club
• Cover front desk shifts when call-outs occur
• Support the team wherever needed to keep the club operating smoothly

Job description

Summit Athletic Club in Vermont is seeking a Front Desk Assistant Manager to help lead the front desk team and keep the club clean, organized, welcoming, and on track. You will assist with day-to-day operations, supervise staff, and support managers across events and initiatives.

The role requires reliability, organization, initiative, and strong communication skills to ensure high-quality member experiences.