Front Desk Assistant Manager

Summit Athletic Club; St. George (VT); On-site; USD 19,000 - 28,000; Full time

Job summary

Summit Athletic Club in Vermont is seeking a Front Desk Assistant Manager to help lead the front desk team and keep the club clean, organized, welcoming, and on track. You will assist with day-to-day operations, supervise staff, and support managers across events and initiatives.

The role requires reliability, organization, initiative, and strong communication skills to ensure high-quality member experiences.

Qualifications

• Reliable and responsible
• Highly organized and detail-oriented
• Comfortable taking initiative and solving problems
• A strong communicator who works well with both team members and managers
• Able to follow through and make sure tasks actually get completed
• Friendly, professional, and approachable
• Comfortable multitasking in a busy front desk environment
• Willing to step in and help wherever needed
• Someone who takes pride in keeping the club clean, organized, and member-ready

Responsibilities

• Complete club walk-arounds, shift checklists, equipment checks, and weekend audits
• Keep the front desk, tanning rooms, backstock closet, and club areas clean, organized, stocked, and ready for members
• Restock club supplies, Summit apparel, class schedules, forms, and other front desk materials
• Check emails and communicate important reminders to the team and department managers
• Help identify and solve problems and follow up on items that need to be completed
• Support other managers with projects, events, holiday decorating, and front desk meetings
• Answer questions and provide support to the front desk team
• Help with first-day trainings, including uniforms, packets, and handbooks
• Make sure the team is prepared for clinics, events, and other club activities
• Monitor the maintenance and technology logs and follow up on issues that need to be resolved
• Help troubleshoot POS drops, clock-in iPads, waiver iPads, and other front desk technology
• Manage lost and found, including taking items to the DI when needed
• Maintain locker services, including clean-outs and name tags
• Update zone cards and track missing cards
• Update VIP cards at Sunset
• Ensure pickleball and aquatics charges are being processed correctly at River
• Check folders, paperwork, signage, and bulletin boards and remove outdated information
• Complete expense forms and other administrative tasks
• Make sure comment cards are sent to upper management when full
• Help keep the front desk team informed about what’s happening throughout the club
• Cover front desk shifts when call-outs occur
• Support the team wherever needed to keep the club operating smoothly

Job description

Are you organized, dependable, and great at keeping things running smoothly? We’re looking for a Front Desk Assistant Manager to help lead our front desk team and make sure our club stays clean, organized, welcoming, and on track.

What You’ll Do

As a Front Desk Assistant Manager, you’ll help oversee the day-to-day operations of the front desk while supporting our team and managers. Responsibilities include:

• Complete club walk-arounds, shift checklists, equipment checks, and weekend audits
• Keep the front desk, tanning rooms, backstock closet, and club areas clean, organized, stocked, and ready for members
• Restock club supplies, Summit apparel, class schedules, forms, and other front desk materials
• Check emails and communicate important reminders to the team and department managers
• Help identify and solve problems and follow up on items that need to be completed
• Support other managers with projects, events, holiday decorating, and front desk meetings
• Answer questions and provide support to the front desk team
• Help with first-day trainings, including uniforms, packets, and handbooks
• Make sure the team is prepared for clinics, events, and other club activities
• Monitor the maintenance and technology logs and follow up on issues that need to be resolved
• Help troubleshoot POS drops, clock-in iPads, waiver iPads, and other front desk technology
• Manage lost and found , including taking items to the DI when needed
• Maintain locker services, including clean-outs and name tags
• Update zone cards and track missing cards
• Update VIP cards at Sunset
• Ensure pickleball and aquatics charges are being processed correctly at River
• Check folders, paperwork, signage, and bulletin boards and remove outdated information
• Complete expense forms and other administrative tasks
• Make sure comment cards are sent to upper management when full
• Help keep the front desk team informed about what’s happening throughout the club
• Cover front desk shifts when call-outs occur
• Support the team wherever needed to keep the club operating smoothly

What We’re Looking For

We’re looking for someone who is:

• Reliable and responsible
• Highly organized and detail-oriented
• Comfortable taking initiative and solving problems
• A strong communicator who works well with both team members and managers
• Able to follow through and make sure tasks actually get completed
• Friendly, professional, and approachable
• Comfortable multitasking in a busy front desk environment
• Willing to step in and help wherever needed
• Someone who takes pride in keeping the club clean, organized, and member-ready

Why This Role Matters

The Front Desk Assistant Manager is an important part of keeping our club running smoothly. You’ll help support the team, maintain standards, communicate expectations, solve problems, and make sure members have a great experience from the moment they walk through the door.

Hours

• 30–40 hours per week
• Monday–Friday
• Weekend audits/On call

Starting Pay: $17/hour