Front Desk Operations Lead

Atrium Hospitality; Murfreesboro (TN); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Career growth

401(k) match

Health coverage

PTO & vacation

DailyPay & perks

Tuition reimbursement

Employee discounts

Job summary

Atrium Hospitality Murfreesboro Embassy Suites is seeking a Front Desk Supervisor to lead the front desk team, ensuring a warm, seamless guest experience and loyalty. You will manage inventory, schedule shifts, and help meet financial goals.

This on-site role requires customer-service expertise, a hospitality background, and a valid driver’s license. Join Atrium’s SPIRIT-driven culture and grow within a supportive team in Murfreesboro, TN.

Qualifications

• Customer service experience is essential.
• Hospitality background is a plus.
• High school diploma or equivalent provides foundation.
• A valid driver’s license is needed.
• Comfort with technology to manage guest information and team coordination.
• Physical ability to lift 50 lbs and stay active.

Responsibilities

• Lead the front desk team to deliver a warm, seamless guest experience that builds loyalty and satisfaction.
• Respond to guest needs with professionalism and empathy, ensuring timely resolution and follow-through.
• Support financial goals by managing inventory, controlling costs, and optimizing schedules.
• Oversee daily front desk operations, ensuring tasks are completed across all shifts.
• Step in for the Front Office Manager when needed and assist with Night Audit, Shuttle, or Concierge roles.
• Promote a safe, welcoming environment by following all safety and security procedures.

Skills

Customer service

Leadership

Technology comfort

Driver's license

Team coordination

Education

High school diploma or equivalent

Job description

Atrium Hospitality Murfreesboro Embassy Suites is seeking a Front Desk Supervisor to lead the front desk team, ensuring a warm, seamless guest experience and loyalty. You will manage inventory, schedule shifts, and help meet financial goals.

This on-site role requires customer-service expertise, a hospitality background, and a valid driver’s license. Join Atrium’s SPIRIT-driven culture and grow within a supportive team in Murfreesboro, TN.