Front Desk Associate

atriumhospitality; Murfreesboro (TN); On-site; USD 45,847,000 - 48,139,000; Full time

Benefits offered by this job

Career growth & learning

401(k) with company match

Health coverage - medical, dental, and

Vision insurance

Paid time off & vacation

DailyPay

Tuition reimbursement

Brand discounts

Community service opportunities

Job summary

Atrium Hospitality is seeking a Front Desk Associate at the Murfreesboro Embassy Suites to ensure exceptional guest experiences from check-in to check-out. You will support teammates, resolve guest issues, and maintain a welcoming lobby environment during shifts.

Ideal candidates bring customer service expertise, some hospitality leadership, and proficiency with hotel systems. The role requires physical ability to lift up to 50 lbs and stand for extended periods as part of daily duties.

Qualifications

• Customer service experience is essential and you keep things running smoothly.
• Hospitality or leadership experience is preferred and shows accountability.
• Tech-savvy enough to use hotel systems confidently, including front desk software.
• Must be physically able to lift up to 50 lbs and stay on your feet through shifts.

Responsibilities

• Oversee front desk operations and be the go-to problem solver for guests and teammates.
• Handle guest check-ins and check-outs with warmth and accuracy.
• Support and train new front desk team members as the friendly coach they’ll thank later.
• Resolve guest issues quickly and professionally to leave guests satisfied.
• Assist with daily tasks like event sheet distribution, business center support, and lobby readiness.

Skills

Customer service experience

Hospitality leadership experience

Tech-savvy hotel systems

Physical stamina (lift 50 lbs)

Education

High school diploma or equivalent

Job description

Hotel :

Murfreesboro Embassy Suites
1200 Conference Center Boulevard
Murfreesboro, TN 37129

Full time

Compensation Range : $16.00 - $16.80 per hour

Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specific location of the role. Actual pay may differ depending on these factors.

What's in it for you?

• Career Growth & Learning - 40% of our management hires are internal promotions!
• Invest in Your Future - 401(k) plan with company match.
• Comprehensive Health Coverag e - Medical, dental, and vision insurance options.
• Paid Time Off & Vacation - Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
• Perks That Fit Your Life - Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
• Purpose & Impact - Make a difference through Atrium's community service and volunteer programs.

Job Description

What You Will Do

• Oversee front desk operations and step in as the go-to problem solver for guests and teammates alike.
• Handle guest check-ins and check-outs with accuracy, warmth, and just the right amount of charm.
• Support and train new front desk team members-you're the friendly coach they'll thank later.
• Resolve guest issues quickly and professionally (bonus points if they leave smiling).
• Help manage daily tasks like event sheet distribution, business center support, and keeping the lobby guest-ready.

What We Are Looking For

• Customer service experience - You've got the people skills and patience to keep things running smoothly.
• Experience in hospitality or leadership (preferred) - This isn't your first rodeo, and it shows.
• High school diploma or equivalent - Because communication, math, and common sense are key.
• Tech savvy enough to use hotel systems with confidence - No one wants to be stuck at the front desk with a frozen screen.
• Able to lift 50 lbs and stay on your feet - This role keeps you moving, literally.

Why Atrium:

Hear it from Maria O. : For anyone considering a career with Atrium, I highly recommend it. The company is big on internal promotions, and there are always opportunities to grow, whether it happens right away or down the road.

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy