Front Desk & Office Services Supervisor

St. Joseph's Health; City of Syracuse (NY); On-site; USD 30,000 - 42,000; Full time

Job summary

St Joseph’s Health, in Syracuse, NY, seeks an experienced front desk leader to manage staff schedules, lead patient workflow projects, and ensure HIPAA-compliant, high-quality service. You will coordinate with the Practice Manager, supervise front/back office staff, and drive improvements across departments.

You will communicate effectively with providers and colleagues, train new staff, and help maintain smooth daily operations. Prioritizing patient care and teamwork is essential.

Qualifications

• Associates Degree or higher preferred.
• Minimum of 2 years’ experience in a medical setting and/or relevant experience preferred.
• Effective written and verbal communication skills.
• Attention to detail, organization and time management.
• Ability to work independently with little supervision.
• Solid judgment to elevate issues appropriately.
• Demonstrated leadership abilities including vision, resource utilization, mentoring and conflict mediation.
• Advanced knowledge of Microsoft Office and related office equipment.

Responsibilities

• Front desk staff report to this position who then reports to Practice Manager.
• Manage staff schedules.
• Lead and participate in projects that improve patient workflows, support providers, and improve collaboration with other departments.
• Provide reporting and data support for department initiatives.
• Maintain patient confidentiality and adhere to HIPAA regulations as appropriate.
• Work cooperatively with all team members to ensure quality service at all times.
• Communicate respectfully and effectively with providers, clinical staff, colleagues, managers and others.
• Perform mandatory in-service training and maintain a clean and safe work environment.
• Oversee charge capture champions with daily revenue review with TogetherCare implementation.
• Kronos responsibility, including scheduling and reviewing PTO requests.
• In charge of orientation and training for front office staff.
• Huddles/team meetings as needed.
• Trained in all front desk functions so coordinator may step in during staff vacations or illnesses.
• Ensure referrals, scheduling of testing, prior authorizations, and surgery scheduling are completed accurately and efficiently.

Skills

Written and verbal communication

Leadership abilities

Mentoring others

Conflict mediation

Time management

Independence

Microsoft Office

Education

Associate degree or higher

Job description

St Joseph’s Health, in Syracuse, NY, seeks an experienced front desk leader to manage staff schedules, lead patient workflow projects, and ensure HIPAA-compliant, high-quality service. You will coordinate with the Practice Manager, supervise front/back office staff, and drive improvements across departments.

You will communicate effectively with providers and colleagues, train new staff, and help maintain smooth daily operations. Prioritizing patient care and teamwork is essential.