Front Desk & Office Operations Lead

IDEA; Alexandria (VA); On-site; USD 36,000 - 48,000; Full time

Job summary

IDEA (Islamic Development & Empowerment in America) seeks a Front Desk and Office Administrator for our headquarters in Alexandria, Virginia. The role combines reception duties with clerical and operational coordination to keep the workplace efficient and guest-friendly.

The position requires a High School Diploma or GED with 5+ years in front desk roles, strong organizational and interpersonal skills, travel-friendly availability, and the ability to lift up to 40 lbs.

Qualifications

• High School Diploma or GED with at least 5 years of front desk/receptionist experience.
• Travel as needed to support organizational activities.
• Strong organizational skills and exceptional attention to detail.
• Excellent interpersonal and communication skills.
• Knowledge of office management, shipping, catering, and security practices.
• Proven problem-solving abilities and cultural sensitivity.
• Proficiency in booking arrangements via travel websites.
• Familiarity with Pitney Bowes, FedEx, and USPS platforms is a plus.
• Must be eligible to work in the U.S. and possess a valid driver’s license.
• Ability to lift up to 40 lbs.

Responsibilities

• Manage office opening/closing procedures and front desk reception.
• Purchase office and breakroom supplies from online vendors.
• Perform monthly reconciliation of the operations-facilities credit card and petty cash.
• Reserve meeting rooms and coordinate catering.
• Handle all incoming and outgoing mail and packages.
• Coordinate daily with building facilities and security management.
• Provide travel support and act as a backup to the travel desk coordinator.
• Manage all shipping through the designated platform.
• Assist with organizational events and the preparation of office space.
• Welcome and assist office guests.
• Support the Assistant Director of Operations on various projects.

Skills

Interpersonal skills

Organizational skills

Attention to detail

Problem solving

Cultural sensitivity

Travel booking

Physical capability

Education

High School Diploma or GED

Tools

Pitney Bowes

FedEx

USPS

Job description

IDEA (Islamic Development & Empowerment in America) seeks a Front Desk and Office Administrator for our headquarters in Alexandria, Virginia. The role combines reception duties with clerical and operational coordination to keep the workplace efficient and guest-friendly.

The position requires a High School Diploma or GED with 5+ years in front desk roles, strong organizational and interpersonal skills, travel-friendly availability, and the ability to lift up to 40 lbs.