Front Desk & Office Operations Coordinator (Hybrid)

Accreditation Association for Ambulatory Health Care Inc; Deerfield (IL); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Merit increase

Discretionary bonus

Paid holidays

PTO increase with tenure

Hybrid schedule eligibility

Health, dental, vision with HSA

401(k) with company match

Tuition reimbursement

Disability insurance

Employee assistance program

Job summary

The Accreditation Association for Ambulatory Health Care Inc in Deerfield, IL is seeking an Administrative Support Coordinator. This full-time clerical role provides a critical gateway for clients, surveyors, and staff, handling calls, emails, visitor reception, and a variety of office duties.

Reporting to the Senior Manager, Procurement & Workplace Operations, you will ensure timely service, prepare certificates and orders, and assist with events and daily operations.

Qualifications

• At least three years' customer service/receptionist experience in a corporate setting.
• High School Degree or GED.
• Excellent verbal and written communication skills to a variety of audiences.
• Effective organizational and time management skills; detail oriented and able to multi-task.
• Excellent customer service skills, demonstrating a high level of professionalism; strong service orientation to clients, employees, and other stakeholders
• Good working knowledge of standard telephone systems, auto attendant features and other equipment (e.g., copiers, shipping equipment)
• Exhibits a team oriented, collaborative approach to all work

Responsibilities

• Answer and route calls and emails from the main phone and inboxes.
• Welcome visitors, maintain reception and office security.
• Perform clerical and office services duties to maintain smooth operations.
• Handle mail, inventory, and office supplies; fulfill client certificate orders and webstore orders.
• Log inquiries in the CRM; ensure proper categorization and timely responses.
• Provide meeting and organizational event support and ad hoc tasks.
• Update Front Desk policies and procedures; support Records Retention.

Skills

Customer service

Receptionist experience

Communication skills

Organizational skills

Time management

Team player

Telephone systems

Bilingual English/Spanish

Education

High School Diploma or GED

Tools

Excel

Job description

The Accreditation Association for Ambulatory Health Care Inc in Deerfield, IL is seeking an Administrative Support Coordinator. This full-time clerical role provides a critical gateway for clients, surveyors, and staff, handling calls, emails, visitor reception, and a variety of office duties.

Reporting to the Senior Manager, Procurement & Workplace Operations, you will ensure timely service, prepare certificates and orders, and assist with events and daily operations.