Assistant Office Operations - 36 Hour Day Shift

Henry Ford Health; Troy, Northern (MI, KY); Hybrid; USD 34,000 - 52,000; Full time

Job summary

Henry Ford Health in Rochester, MI, seeks an Assistant-Office Operations associate to be the first point of contact for patients and visitors, handling check-in, scheduling, and essential clerical tasks in a busy medical office.

You will verify demographics, enter information, manage appointments, process charges, collect co-pays, and provide support to the local care team, contributing to smooth operations and high-quality patient experience.

Qualifications

• High School diploma or equivalent required or 1 year of applicable job-specific experience.
• Ability to greet patients and visitors professionally and accurately collect required information.

Responsibilities

• Greet patients and visitors, check patients in and out, and obtain necessary documentation.
• Verify and enter demographic information, insurance authorizations, and precertifications.
• Complete medical record release requests and schedule/confirm patient appointments.
• Enter, review, and submit charges for patient procedures and services daily.
• Collect co-payments and reconcile daily reports and deposits for accuracy.
• Provide general office and clerical support to your assigned area.

Skills

Customer service

Clerical skills

Communication

Education

High School diploma or equivalent

Job description

Asst-Office Operations - Henry Ford Health

Job Title

Asst-Office Operations

About the Department

Join our Rochester campus, nestled in one of Oakland County¿s most charming, historic communities. Known for its vibrant downtown shops, local wineries, and top-rated schools, Rochester offers a small-town feel with access to big-system resources. Located in northern Metro Detroit, our campus provides an easy commute and a supportive environment where you can make a meaningful impact in healthcare.

Role Overview

As an Asst-Office Operations, you’ll be the first point of contact for patients and visitors, providing essential administrative and clerical support in a medical setting. Your role is critical in ensuring smooth operations, from patient check-in to appointment scheduling, and plays a vital part in delivering exceptional care and service.

Why Henry Ford Health

At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

What You Will Do

• Greet patients and visitors, check patients in and out, and obtain necessary documentation.
• Verify and enter demographic information, insurance authorizations, and precertifications.
• Complete medical record release requests and schedule/confirm patient appointments.
• Enter, review, and submit charges for patient procedures and services daily.
• Collect co-payments and reconcile daily reports and deposits for accuracy.
• Provide general office and clerical support to your assigned area.

What You Will Need

Required Qualifications

• High School diploma equivalency OR 1 year of applicable cumulative job-specific experience.

Preferred Qualifications

• None

What We Offer

Join a team where you can grow your career, collaborate with dedicated professionals, and contribute to mission-driven work. We provide opportunities for continuous learning and development in a supportive environment that values your contributions.

Company Description

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.