Front Desk Night Auditor

Spire Hospitality; SeaTac (WA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Night Auditor to join their team. This pivotal role involves delivering unparalleled service to guests, ensuring their comfort and satisfaction during their stay. You will handle check-ins and check-outs, prepare financial reports, and resolve guest concerns with a focus on service recovery. The company offers a comprehensive benefits package, including early pay access, medical coverage, and generous hotel discounts. If you are passionate about hospitality and thrive in a dynamic environment, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401K Matching

Paid Time Off

Hotel Discounts

Wellness Programs

Qualifications

• 1 year of experience as a Guest Services Agent required.
• Knowledge of accounting operations and basic mathematical skills.

Responsibilities

• Deliver exceptional service to guests and respond to their requests.
• Prepare daily revenue reports and balance PMS reports.

Skills

Customer Service

Attention to Detail

Mathematical Skills

Problem Solving

Education

High School Diploma or Equivalent

Tools

PMS Systems

MS Suite (Outlook, Word, Excel)

Job description

After landing at Seattle-Tacoma International Airport, our complimentary shuttle service will take you less than a mile away right to our front door. Westfield Southcenter, the Museum of Flight, and Angle Lake Park are great things to do nearby. Unwind in your spacious room with plush bedding and a flat-panel TV. AquaTerra Bar has libations and eats, M Market Coffee Shop will give you a caffeine boost and get your morning started.

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more.

In this pivotal overnight role, you will extend a warm welcome to our guests and deliver exceptional service throughout their stay. As a Night Auditor, your dedication to guest satisfaction and meticulous attention to closing and resetting systems for seamless next-day operations will elevate our standards.

Essential Job Functions:

1. Deliver unparalleled service, courtesy, and care to our guests by responding promptly and effectively to guest questions and requests.
2. Demonstrate exceptional attention to detail in preparing daily Food & Beverage revenue reports, and in creating and balancing PMS reports for revenue and settlement accounts.
3. Make corrections and adjustments via the PMS and handle all computer problems that might occur throughout the shift.
4. Enter revenue, expenses, and allowances into the computer system to generate daily reports, including the Guest Ledger Summary and the Daily Restaurant Summary.
5. Efficiently conduct check-ins, check-outs, and promptly answer phone calls with professionalism and courtesy.
6. Resolve guest concerns with attentive service recovery.

Physical Demands:

1. Ability to lift, carry, push or pull 10 lbs.
2. Standing and moving about in the guest services and restaurant/bar areas throughout the shift.
3. Primarily standing for majority of shift.

Qualifications:

Education:
• High school diploma or its equivalent

Experience:
• Hotel experience preferred.
• 1-year experience as a Guest Services Agent required.
• Knowledge of accounting operations such as accounts receivable, accounts payable, server service fees, etc.
• Basic mathematical skills to prepare financial reporting.
• Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel.
• CPR/First Aid Certification.
• Previous experience with hotel PMS systems a plus.

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans.