Front Desk Night Auditor

Orangewood Inn & Suites KCI; Kansas City (MO); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a vibrant team at a leading hospitality property as a night auditor! This role is perfect for those looking to kickstart their career in the hospitality industry. You will be responsible for producing detailed reports, ensuring guests have an exceptional experience, and handling various front office duties. The ideal candidate will possess excellent communication skills and a strong commitment to customer satisfaction. This is an exciting opportunity to grow your skills in a supportive environment where your contributions truly matter. If you have a passion for service and a keen eye for detail, apply now to be part of this dynamic team!

Qualifications

• Strong communication and customer service skills are essential.
• Flexibility for overnight shifts is required.

Responsibilities

• Produce daily, weekly, and monthly reports for management.
• Ensure exceptional guest experiences and resolve complaints.

Skills

Communication Skills

Customer Service

Attention to Detail

Computer Proficiency

Education

High School Diploma

Some College

Tools

Accounting Software

Reservation Software

Job description

Our property is seeking a night auditor to join our growing group of hospitality professionals. The ideal candidate will have strong attention to financial details, a genuine love of interacting with people, and a superior commitment to customer satisfaction. Previous hotel experience is not required but guest service experience is highly preferred. If you are looking to start a career in the hospitality industry and want a position that can grow with your skills and natural talents, apply now.

Responsibilities:

1. Produce and distribute daily, weekly, and monthly reports to hotel management, department heads, and general manager.
2. Ensure all guests feel they are having an exceptional experience at the property.
3. Respond to inquiries, process reservations and check-ins, delegate housekeeping, security, and service requests, resolve guest complaints, and other front office duties as required.
4. Reconcile all credit card transactions, financial records, occupancy percentages, room charges, final bill preparation, and cash drawer activity after a thorough audit process.
5. Process additional administrative, bookkeeping, and accounting procedures as required.

Qualifications:

1. Great communication and excellent customer service skills are required.
2. Requires a flexible schedule that allows for overnight shift hours.
3. High school diploma or equivalent required; some college preferred.
4. Must be computer proficient; experience with accounting or reservation software is a bonus.
5. Experience in the hospitality industry or guest services is preferred, but not required.

Compensation:

$15 - $17 hourly