FRONT DESK NIGHT AUDITOR

Big Smoke Burger; Daytona Beach (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Holiday Inn Hotel & Suites Daytona Beach Oceanfront in Daytona Beach, Florida is seeking a Front Desk Night Auditor to provide the highest level of service to guests during night shifts.

You will handle check-in and check-out, manage cash, assist with reservations, answer phones promptly, and ensure daily reports are accurate while upholding hotel policies.

The role requires courteous, professional demeanor and knowledge of Inn Time system and hotel outlets.

Qualifications

• Efficient check-in and check-out procedures.
• High level of guest service and courtesy.
• Knowledge of hotel services, policies and outlets.

Responsibilities

• Sell rooms to maximize ADR and occupancy.
• Check in and out guests efficiently and friendly.
• Maintain cash bank and process payments.
• Answer phones within 3 rings and assist with reservations.
• Know Inn Time procedures and hotel outlets hours.

Job description

Come join us at our award-winning Holiday Inn Hotel & Suites Daytona Beach Oceanfront, Daytona Beach, Florida as Front Desk Night Auditor.

BASIC FUNCTION

To attain the highest level of service to all hotel guests.

SCOPE

Directly responsible for efficient check-in and check-out procedures as well as providing the highest level of professional and courteous service to guests. Must be knowledgeable in all hotel services and policies.

DUTIES AND RESPONSIBILITIES

• Sell rooms so as to maximize the average daily rate and occupancy.
• Check in and out guests in an efficient and friendly manner.
• Maintain cash bank in order to receive payment and make change.
• Answer phones within 3 rings.
• Assist with reservations during each shift as needed.
• Know all Front Desk policies and procedures, including 100% guest satisfaction.
• Be knowledgeable of all hotel outlets and hours of operation.
• Post on a timely basis all laundry, restaurant, and long distance, and other charges as needed.
• Record and process all wake-up calls, and follow up with supervisor for any opportunities.
• Ensure all messages and mail is received by the guests.
• Perform bucket check daily.
• Maintain a current cash list.
• Monitor credit card high balances and obtain authorization for high balances.
• Monitor cash paying guests and maintain credit balances.
• Honor special room requests requiring pre-blocking.
• Know Inn Time (computer program for front desk) procedures.
• Be polite courteous, and helpful to all guests.
• Use response log to ensure all requests are being met.
• Maintain all reports needed in event of the computer going down.
• Know room status at all times.
• Prepare for group arrivals and departures.
• Perform daily end of shift deposits and correct "drop" procedures.
• Follow all policies, procedures and rules as stated in the Employee Handbook.
• Adhere to safety and emergency policies and procedures.
• Perform any reasonable request as assigned or directed by management.