FRONT DESK NIGHT AUDITOR

ADP, Inc.; Daytona Beach (FL); On-site; USD 17,000 - 22,000; Part time

Job summary

Holiday Inn Hotel & Suites Daytona Beach Oceanfront in Daytona Beach, FL is seeking a Part-Time Front Desk Night Auditor to ensure smooth check-in/check-out and guest satisfaction. You will greet guests, manage reservations, and coordinate with other hotel departments to deliver exceptional service.

This role requires attentiveness, cash handling accuracy, and familiarity with the Inn Time system. You will report to the hotel management and support nightly operations, balancing accounts, and

Qualifications

• Front desk experience preferred.
• Familiarity with hotel POS/inventory systems.
• Excellent communication and guest service skills.

Responsibilities

• Sell rooms to maximize occupancy and ADR.
• Check in and check out guests efficiently and politely.
• Handle cash, maintain cash bank, and process payments.
• Answer phones promptly and assist with reservations.
• Know Front Desk policies and procedures.
• Operate Inn Time computer system and post charges as needed.

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

FRONT DESK NIGHT AUDITOR

Part Time Holiday Inn Hotel & Ste - DB, Daytona Beach, FL, US

2 days ago Requisition ID: 1149

Come join us at our award-winning Holiday Inn Hotel & Suites Daytona Beach Oceanfront, Daytona Beach, Florida as Front Desk Night Auditor.
To attain the highest level of service to all hotel guests.

BASIC FUNCTION

II. SCOPE

Directly responsible for efficient check-in and check-out procedures as well as providing the highest level of professional and courteous service to guests. Must be knowledgeable in all hotel services and policies.

III. DUTIES AND RESPONSIBILITIES

1. 1. Sell rooms so as to maximize the average daily rate and occupancy.
2. 2. Check in and out guests in an efficient and friendly manner.
3. 3. Maintain cash bank in order to receive payment and make change.
4. 4. Answer phones within 3 rings.
5. 5. Assist with reservations during each shift as needed.
6. 6. Know all Front Desk policies and procedures, including 100% guest satisfaction.
7. 7. Be knowledgeable of all hotel outlets and hours of operation.
8. 8. Post on a timely basis all laundry, restaurant, and long distance, and other charges as needed.
9. 9. Record and process all wake-up calls, and follow up
   with supervisor for any opportunities.
10. 10. Ensure all messages and mail is received by the guests.
11. 11. Perform bucket check daily.
12. 12. Maintain a current cash list.
13. 13. Monitor credit card high balances and obtain authorization for high balances.
14. 14. Monitor cash paying guests and maintain credit balances.
15. 15. Honor special room requests requiring pre-blocking.
16. 16. Know Inn Time (computer program for front desk) procedures.
17. 17. Be polite courteous, and helpful to all guests.
18. 18. Use response log to ensure all requests are being met.
19. 19. Maintain all reports needed in event of the computer going down.
20. 20. Know room status at all times.
21. 21. Prepare for group arrivals and departures.
22. 22. Perform daily end of shift deposits and correct "drop" procedures.
23. 23. Follow all policies, procedures and rules as stated in the Employee Handbook.
24. 24. Adhere to safety and emergency policies and procedures.
25. 25. Perform any reasonable request as assigned or directed by management.